Senior Production Support Analyst
Location: Zurich
This is a hybrid position primarily based in Zurich. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.
We give you a world of potential
Computershare/Equatex have a very exciting opportunity for a Senior Production Support Analyst to join our growing team in Switzerland. What makes this role exciting when there are so many other Senior Production Support Analyst roles out there? Well, a few things make this role stand out:
- This role sits within a global support team, giving you the opportunity to work on some exciting and interesting pieces of work.
- Our team are committed to continually developing our staff giving you opportunities to continue to grow.
- Working with multiple internal and external stakeholders you will gain a lot of exposure to our global business.
Interested? Keep reading to find out a bit more about what you’ll be doing, and the type of person we’re looking for.
A role you will love
As one of our Senior Production Support Analysts, you will work within the Global support team whose aim is to Partner with the business to ensure they can meet the demands of their clients and markets through their use of technology.
This is a senior application support role, which contains a mixture of Business Analyst / Operations and Technical. You will be working with multiple internal stakeholders such as Product Managers, IT, client relationship managers and consulting teams to drive and manage the operational and technical support of the company’s main application and supporting systems. In addition, you will be involved in projects within the business and expected to take ownership of them.
Stakeholder engagement will be a key area for you, as you will be working with a variety of technical and non-technical audiences to share knowledge and complex ideas, provide updates and influence and challenge when necessary.
Other key responsibilities:
- Operational and technical support of the company’s main application.
- Control and prioritisation of production issues investigated by IT.
- Manage maintenance release and production patch testing cycles.
- Data Analysis using SQL to understand and solve production issues.
- Analysis of processes and requirements to liaise with stakeholders to develop and propose comprehensive solutions.
- Review and document business processes linked to the enhancements of the product.
- Provide training to stakeholders on newly released functionalities.
- Maintain the production support and knowledge database.
What will you bring to the role?
As this position sits within a technical function, you will need to have experience working in a technology environment with knowledge of various technologies and support experience. You will also need to be able to build great relationships through stakeholder management.
You will be a collaborative person who enjoys working as part of a team and is able to discuss challenges in a way that helps others to see them, understand them and work through them.
Some other key skills that you’ll have:
• Higher/Additional studies in Business Administration and/or commercial IT
• Understanding of data models and database structures using SQL
• Willingness to learn about the business and the technology on the job
• Strong support driven thinking and acting, client focus and service-orientation are a must
• Strong analytical thinking, organizational skills
• Excellent time management skills, negotiation and issue resolution skills
• Strong interpersonal skills and professional approach to interact with internal and external stakeholders
• Basic understanding of long term incentive plans would be a benefit (eg. Plan Design, Administration, Tax, etc.)
• Proficient in English, German beneficial; French, Italian and Spanish advantageous
If this role sounds like what you’re looking for, and you want to be part of an organisation that focuses on our employees’ career progression, while working on interesting and high-profile projects, please apply today!
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you’ll
receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.
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