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Case Management Specialist

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28/05/2024 100% Permanent position
Work at Teoxane SA
Teoxane SA

Vous retrouverez l'intégralité de nos offres d'emploi en cliquant ici : https://www.teoxane.com/.

Case Management Specialist

Main activities

Complaints Management team cross functional support:

  • Scientific support for the case management coordinators (medical assessment of the cases)
  • Lead the case management team meetings and give feedback on detected issues with case management activities
  • Perform the quality review and the medical review of the cases in the safety database
  • Safety referent for signal detection activities
  • Provide necessary resources to ensure all employees onboarding on complaint management
  • Participate to new commers training on complaint management

Complaints Management:

  • Case processing starting from receiving complaints, proceed with needed investigations, data entry and closure of the cases
  • When applicable, liaise with the local KOLs for medical assistance
  • Ensure appropriate use of the Teoxane safety database in compliance with international regulatory authorities
  • When applicable, report to the relevant competent authorities, notified body and authorized representatives
  • Perform reconciliation with local affiliates and local partners

Safety Quality system maintenance in compliance with the Medical Device Regulation (2017/745) and other international applicable regulations:

  • Follow up of non-conformities and any audit findings related to the safety department
  • Wherever needed participate to review and update internal safety SOPs and guidance
  • Participate whenever needed to Audit including competent authorities' audits

Your profile

  • Bachelor's degree in relevant scientific discipline e.g. Biochemistry, Microbiology, Pharmacy, Biological Sciences or Related Pharmaceutical Science
  • At least 3 years of experience in medical devices or medicinal drugs environment
  • Experience in safety vigilance activities and specifically in the use of a safety database
  • Ability to rapidly adapt to changing environment and circumstances
  • Fluency in English and French

Contact

Service Recrutement

+41 (0)22 344 96 36

Write an email


About the company

5,0 (1 review)

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