Medical Director - Headquarters, Pratteln

Santhera Pharmaceuticals (SIX: SANN) is a Swiss specialty pharmaceutical
company focused on the development and commercialization of
innovative medicines for rare neuromuscular and pulmonary diseases with
high unmet medical need.

For further information, please visit the Company's website www.santhera.com

Come and join our team to contribute to providing treatment options for patients with rare diseases that have a
severe impact on the lives of affected children and adults. You can make a difference as

IT Support Specialist, Tier 1 (100%)
Starting date: immediately
Location: HQ Pratteln (CH),
Who you are
If you are passionate about technology, enjoy troubleshooting, and thrive in a fast-paced environment, we want
to hear from you. The ideal candidate will have a strong technical background, excellent problem-solving skills,
and a customer-centric approach to providing support.
Scope of Work
As a Tier 1 IT Support Specialist, you play a pivotal role as the initial point of contact for all IT-related queries and
issues within the company. Your responsibilities encompass providing direct support to internal users,
troubleshooting basic technical problems, and ensuring the seamless operation of our IT systems. This position
involves collaborating with external support services for complex issues and actively participating in the growth
and evolution of our IT infrastructure.
The role reports to the Chief Financial Officer (CFO) and will collaborate closely with internal functions.

Key Responsibilities

• First-Level Support: Provide first-level technical support to end-users, including hardware and software
  troubleshooting, application issues.
• Network Troubleshooting :Resolve technical problems related to LAN, WAN, and other systems.
• Escalation Management :Efficiently escalate unresolved issues to external support services when
  necessary.
• Problem Tracking :Monitor and track issues to ensure timely resolution and user satisfaction.
• User Onboarding :Assist in setting up new users, including hardware provisioning, software installation,
  and system access.
• Remote Support :Provide assistance to remote workers, addressing connectivity, access, and hardware
  issues.
• Maintenance Tasks :Conduct regular system maintenance tasks, including backups and security checks.
• Application Support :Participate in the deployment and support of Microsoft 365 applications, Business
  Central, and Copilot.
• Documentation :Develop and maintain comprehensive IT documentation and procedures.
• Continuous Improvement :Provide input for potential improvements and changes in IT policies and
  procedures.

Required Qualifications

• Proven experience in a Tier 1 IT support role or similar capacity.
• Strong knowledge of Microsoft 365 applications, networking, and troubleshooting.
• Familiarity with Microsoft Business Central and Copilot is advantageous.
• Excellent problem-solving skills with the ability to manage multiple tasks simultaneously.
• Strong communication skills to effectively support non-technical users.
• Ability to work both independently and collaboratively in a team environment.
• Adaptability: Flexibility to adapt to a rapidly changing IT environment.

If you are attracted by this exciting opportunity and the prospects of joining a motivated international team
operating on a global level, please apply on LinkedIn directly.

Strictly no agencies
Recruitment agencies are kindly invited to refrain from sending to Santhera unsolicited CVs.