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Customer service specialist (m/f/d)

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Customer service specialist (m/f/d)
  • Support the Customer Service Manager in all aspects of managing the Customer Service department
  • Liaison for the Medical Affairs department when the Customer Service Manager is not available
  • Work closely with various internal and external departments
  • Liaise with the billing department or reimbursement vendor
  • Communicate with Material Distribution and Logistics vendor
  • Provide assistance and information on all aspects of product knowledge, sample accessioning processes and clinical information within scope of expertise in accordance with official Standard Operating Procedures for Customer Service
  • Responsibilities may include but are not limited to: placing pathology failure calls to physicians, managing cases outside of clinical validation criteria, communicating with Site Coordinators on Clinical Trials protocols, correcting errors to patient reports, responding to international inquiries
  • Triaging clinical consultations to Medical Affairs
  • Fluency in English, French & German is mandatory
  • Bachelor's degree in science or biology
  • Profound Customer Service experience in the healthcare industry
  • Highly effective at assimilating large body of complex scientific material
  • Basic scientific aptitude that will allow rapid learning of new technologies and clinical data
  • Comfortable in working in a laboratory environment
  • Excellent team player highly effective in working with others, but also capable of working independently
  • Good sense of empathy


Hays (Schweiz) AG Sihlstrasse 37 8001 Zürich

Website https://www.hays.ch



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