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ITSM Specialist

Swatch Group Services

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ITSM Specialist

The company

The Swatch Group Services Ltd is a dynamic company of the Swatch Group providing high quality services to the Group organizations worldwide in the fields of Logistics, Information Technology, Customer Service and Real Estate. The company belongs to the Swatch Group, the world's largest watch maker with a portfolio of 18 brands of which Omega, Longines, Tissot and Swatch. 

ITSM Specialist

We are looking for an ITSM Specialist to manage our existing ITSM Solution and participate on the implementation of the new ITSM solution including ITBM and ITOM applications.

Job description

  • You will work closely to IT, internal business and external providers
  • You will provide technical administration and support
  • You will be responsible of service delivery and follow ITIL standards
  • Manage and support ITSM applications (Cherwell, RestAPI, ServiceNow...)
  • Configure, audit, upgrade, migrate, maintain and monitor ITSM system
  • Maintain ITSM security, guidelines, licenses, documentations, policies, and processes
  • Coordinate delivery of services to business and ensures IT service is uninterrupted
  • Develop systems integrations and process automation
  • Working closely with IT, internal business and external providers to configure and improve core platform capabilities in accordance with ITIL best practices


  • Strong communication and collaboration skills in international environment
  • Autonomous at organizing work and setting priorities
  • Service and Customer oriented, team worker, self-motivated, and open-minded
  • Demonstrate ability with incident, change, problem, CMDB and application management
  • Experience troubleshooting integration management, security, and application issues
  • Applies standard methodology, techniques, procedures and criteria
  • Up-to-date knowledge of marketplace and technology changes related to ITIL processes
  • Experience with SQL language (Oracle, SQLServer...)
  • Experience with infrastructure technologies (VMware, active directory, firewall...) is a plus
  • Experience with JavaScript, XML, HTML, CSS, REST, SOAP is an asset
  • Knowledge of ITSM is a must
  • Knowledge of ITBM and/or ITOM solutions is an asset
  • Proven abilities to take initiative and be innovative
  • Project management skills is an asset
  • Industry experience is preferred
  • You are available as soon as possible

Professional requirements

  • IT technical degree (ES/HF) or equivalent in Computer Science
  • ITSM Solution System Admin and/or ITIL v3 certification is a plus
  • 2-5 years of related work experience


  • Fluent in French and English, any additional language is an asset

Company address

The Swatch Group Services Ltd

Längfeldweg 119

CH - 2504 Biel Bienne


HR Department 


Ch. du Long-Champ 119 2504 Bienne

Biel/Bienne / 2000 Neuchtel / 2501 BielBienne / Neuchâtel / Lausanne

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