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Practice Optimization Associate

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Practice Optimization Associate
Description

The Practice Optimization Associate is responsible for the support of Practice Optimization activities and other
ongoing project efforts. The role will work in close collaboration with the newly established Customer and Practice
Optimization team to execute customer optimizing efforts.

The role will work in close collaboration with the Associate Director of Practice Optimization and Marketing team to
support customer optimizing efforts, including but not limited to developing tools Practice Optimization Consultants
and marketing assets for sales team members across EMEA. The role will also support Practice Optimization team with
reports and analyses as needed.

The Practice Optimization Associate is based in Align Technologys HQs in Rotkreuz, Switzerland, with travel to key
EMEA markets as required (including weekends). The position reports directly to the Associate Director of Customer
Optimization.

Responsibilities

- Support the Customer Optimization team incoming ad hoc requests
- Analyze Practice data and send reports to team members and management as requested
- Maintain and continuously optimize reports and reporting tools
- Maintain project site and continuously track for completion
- Apply Lean and Six Sigma for workflow efficiency within dental practices
- Develop reporting tools to help optimizing internal and external workflows
- Visit customers for observation and data analysis as needed
- Monitor distributed tasks and reports if team members
- Lead marketing assets development efforts
- Maintain SAP for practice optimization efforts
- Develop strategies to easier and effective execution of projects
- Supervise project work and ensure that it follows project specification
- Keep records of all information related to project for documentation, clarification and presentation to management
- Draft presentation for internal and external stakeholders
- Intermediate between the associate director and other team members to ensure smooth flow of project execution
- Draft project budget on a monthly basis and ensure that it meets all necessary protocols
- Organize meetings and agendas as required
- Support team with travel arrangements as required
- Other tasks may be assigned

QUALIFICATIONS

- Strong understanding of customer relations and operations
- Strong knowledge in data science and analysis
- Strong communication (writing, oral, & presentation)
- Strong project management skills
- SAP and Salesforce.com experience
- Ability to work with multiple stakeholders, manage multiple projects and have excellent interpersonal skills
- Self-starting, hands-on mentality with a pro-active mindset, able to work independently while consulting and
involving relevant stakeholders
- Works collaboratively with cross-functional teams
- Strong customer focus, understanding needs and market drivers

- Self-motivation
- Commercial awareness
- A team player - willing to support others and be flexible
- Confident and personable
- Willing to travel over weekends as required

EDUCATION and/or EXPERIENCE

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the job:

- Bachelors degree in internal business administration
- Minimum 1 year experience in process optimization in the dental industry
- Experience in in depth practice data analysis for the purpose of process optimization
- Experience working in marketing with a proven track record of excellent performance
- Experience with SAP and Salesforce.com
- Experience with MS PowerBi, Excel and PowerPoint is a must

LANGUAGE SKILLS REQUIRED

- Fluency in English mandatory
- Fluency in French, Italian, German, Spanish or other relevant European languages highly beneficial

WORK SCHEDULE / HOURS

The position is based in Align Technologys head office in Rotkreuz, and will need to travel as required within key
EMEA and international markets, approximately 30-50%, occasionally over weekends

Normal work hours and days assigned to this position are Monday-Friday, 9:00 a.m. to 6:00 p.m., occasionally over
weekends.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race,
color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We also
respect your privacy. Our Applicant Privacy Policies can be found here: http://jobs.jobvite.com/align-tech/

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