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IT Technical Support Analyst

Quotient

 
Eysins
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Building on 30 years of experience in transfusion diagnostics, Quotient is a commercial-stage diagnostics company committed to delivering solutions that reshape the way diagnostics is practiced. MosaiQ™, Quotient’s proprietary multiplex microarray technology, offers the world’s first fully automated, consolidated testing platform, allowing for multiple tests across different modalities. MosaiQ™ is designed to be a game-changing solution, which Quotient believes will increase efficiencies, improve clinical practice, deliver significant workflow improvements and operational cost savings to laboratories around the world. Quotient’s operations are based in Eysins/Switzerland, Edinburgh/Scotland and Newtown/Pennsylvania.

To join the IT Service Desk (CH) Team based in Eysins, Quotient is recruiting for an

IT Technical Support Analyst

Building on 30 years of experience in transfusion diagnostics, Quotient is a commercial-stage diagnostics company committed to delivering solutions that reshape the way diagnostics is practiced. MosaiQ™, Quotient’s proprietary multiplex microarray technology, offers the world’s first fully automated, consolidated testing platform, allowing for multiple tests across different modalities. MosaiQ™ is designed to be a game-changing solution, which Quotient believes will increase efficiencies, improve clinical practice, deliver significant workflow improvements and operational cost savings to laboratories around the world. Quotient’s operations are based in Eysins/Switzerland, Edinburgh/Scotland and Newtown/Pennsylvania.

To join the IT Service Desk (CH) Team based in Eysins, Quotient is recruiting for an

The role is a full-time and permanent position.

As an IT Technical Support Analyst, you will offer technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.

JOB DESCRIPTION

  • Ensure all tickets are prioritized in order of urgency/impact to the business, allocate tickets to internal teams and follow up to ensure SLA targets are achieved and the escalation process;
  • Ensure timely issue identification, resolution, and escalate high priority and complex issues exceeding SLA timeframe to appropriate technical support team;
  • Deploy and install standard images, software packages, drivers, and operating systems anti-virus and user applications;
  • Manage communications to the business from Service Desk announcements in case of major outage;
  • Manage all machine builds for new starters and current staff including laptops, desktops and mobile devices;
  • Manage users, groups and permissions through Microsoft Active Directory;
  • Maintain assets, inventory and configuration management database (CMDB);
  • Serve as the first point of contact for all Quotient employees needing assistance from IT for service delivery and support.

QUALIFICATIONS & EXPERIENCE REQUIRED

  • Degree in Information Technology or Certificat Federal de Capacité (CFC);
  • Minimum 6 years on a similar role preferably in a regulated manufacturing environment;
  • Experience in Software & Hardware installation/configuration and support;
  • Experience in working in close collaboration with large variety of teams at all level of the organization;
  • Knowledge of TCP/IP networking, and related network services (DNS, SMTP, DHCP), technologies (Windows OS (8.1 & 10));
  • Excellent analytical and problem-solving abilities with excellent attention to detail;
  • Excellent spoken/written English and French;
  • Potentially on-call agreement at a later stage.

Adresse

Route de Crassier 13 1262 Eysins

Website https://jobs.quotientbd.com/

1262 Eysins / Eysins / Vaud / Lausanne

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