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Technical Support Engineer for Energy monitoring solutions

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Technical Support Engineer for Energy monitoring solutions

Omnisens is a leader in asset integrity monitoring for the energy industry. Using fiber optic-based sensing together with dedicated application, commissioning and customer service teams, Omnisens offers continuous, reliable monitoring of oil and gas related assets, power cables and pipelines.

Based in Switzerland, Omnisens operates throughout the world, either directly or through specialized solution providers.

For more information, see. www.omnisens.com

In line with the development of the business, we are currently looking for a talented

Technical Support Engineer for Energy monitoring solutions

Your Mission

Based in Morges, Switzerland, you are the first customers support level. With the objective to resolve customers queries, your main responsibilities are:

 

  • Recommending solutions and guiding product users through features and functionalities
  • Interface between Customers and Omnisens Engineering
  • Registering queries and follow-up of corrective and preventive actions
  • Remote diagnosis
  • Customer system weekly checking and periodically software update
  • Repair and upgrade projects management
  • Repair tasks (electronics, optics and software)
  • Support of Field Service Engineers
  • Instructions preparation for field service engineers
  • Customer trainingYour Skills
  • Excellent communication and problem-solving skills
  • Excellent knowledge in Windows OS and its environment (Office); Linux OS is a plus
  • Software IT skills with knowledge in local area network (LAN)
  • Multi-tasking abilities
  • Organized and conscientious
  • Good interpersonal and customer care skills
  • Excellent accurate records keeping
  • Python and Matlab (Scilab) knowledge is an asset

Profile

 

  • Technician degree (ES or Swiss CFC) in Electronics, Informatics or similar
  • Experience as Customer Support or Field Service
  • International experience is a plus

Language

 

  • Fluent written and spoken French and English
  • German or Spanish is a plus

If you are looking for a challenging position with the opportunity to grow in an international environment, we look forward to receiving your application in English

Adresse

Riond Bosson 3 1110 Morges

Website http://www.omnisens.com

1110 Morges / Morges / Morges / International

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