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Voice authentication and recognition for Call Centers with Dynamics 365 (Internship/ Diploma Thesis)

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Voice authentication and recognition for Call Centers with Dynamics 365 (Internship/ Diploma Thesis)
In this role

In this project, the goal is to

  • Analyze the current identification process of Call Centers.
  • Identify the right Speech Recognition technologies to use for the project (stack, compatibility, complexity, reliability, cost, ...).
  • Design an end to end process implementing this AI to meet the specifications of the Call Center process.
  • Identify the protocols of CTI telephony systems.
  • Create a functional prototype based on these three technical constraints: AI, CTI and Dynamics 365
  • Work with a team
  • Better understand the different phases of a project
What we offer

Join our team as intern and you will find a young, dynamic and culturally diverse working environment.

About your profile

Knowledge / Skills required

  • Required: Software engineering and programming skills
  • Good bases on AI and Speech module
  • Good communications skills
  • Interest in business processes
  • On-the-job training will be provided by our experts.
If you are INTERESTED in applying for this position, please send us your complete application (CV, cover letter, letter of reference, diplomas and certificates).Apply

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