Call Center Agent (trilingual FR - EN - DE)
The Nestlé Group is the world's largest food and beverage company with 92.6 billion Swiss Francs in sales in 2019. It is present in 187 countries around the world, has 403 factories and its 291'000 employees are committed to Nestlé's purpose of enhancing quality of life and contributing to a healthier future. Nestlé offers a wide portfolio of products and services for people and their pets throughout their lives. Its more than 2000 brands range from global icons like Nescafé or Nespresso to local favourites. Company performance is driven by its Nutrition, Health and Wellness strategy. Nestlé is based in the Swiss town of Vevey where it was founded more than 150 years ago. Learn more about our Group and reasons to join us on www.nestle.com
Position Snapshot
Location: Vevey, Switzerland
Company: Nestlé Enterprise S.A.
Act. Rate: 90 %
Type of contract: Permanent contract
Start date: ASAP
Position Summary
To complete our Phone Services and Call Center Department, we are currently looking for a Call Center Agent.
In this role, you will manage the Group's central telephone center as well as the internal call center of all our sites, based in Vevey, by delivering a first-class service.
A Day in the Life of a Call Center Agent
- Handle internal and external calls within a short timeframe
- Ensure adequate transfer of internal and external calls while respecting our internal processes
- Ambassador of the group's image when interacting with customers
- Provide efficient answers in case of critical situations
- Analyze requests, monitor incidents and ongoing requests
- Perform various administrative tasks
What will make you successful
- CFC or equivalent
- Previous experience in a reception or front desk
- Good command of the MS Office tools
- Knowledge of SAP is a plus
- 3 - 5 years of experience in a similar role is a plus
- Fluent in English & French and good level of spoken German, Swiss-German is a plus
At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win.
We aim to hire friendly, respectful, inspiring people who care about the people's lives that we touch every single day.
Be a force for good. Join Nestlé and visit us on www.nestle.com.
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