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Application Engineer

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Application Engineer

 


Picarro is looking for a customer-facing technical application engineer to become a key member of our Energy Team in EMEA. This individual will have a hands-on approach, a strong technical acuity and a willingness to drive customer satisfaction. This person will play a vital role in supporting pre and post sales activity within major Utility companies. S/he will also interface with new customers to organize and carry out field demonstrations and field trials using Picarro’s flagship product, Surveyor, at customer sites.

Position reports to Picarro VP of EMEA and is located in Switzerland.

 

Roles and Responsibilities

 

Picarro’s worldwide field applications engineering (FAE) team services all our natural gas utility customers providing on-site system setup, training and installation support and 24/7/365 dedicated phone support. In addition to supporting customers in the natural gas market, Picarro’s broader corporate field engineering group today supports hundreds of institutional and commercial customers worldwide in other scientific and industrial markets.

 

The primary responsibilities of the FAE are to support Energy customers with their field organization and Surveyor deployments. The FAE supports Sales with key accounts to develop a broad understanding of customer requirements and concerns and to work with Sales to position and adapt the capabilities of the Surveyor. It is imperative that the FAE fully understand the system level capabilities of the Surveyor and is able to adapt the functionalities to the customer business case. The FAE will be the primary technical support champion for the customer as they move forward in the deployment of Surveyor.

Kontaktperson

Geneva / Genève

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