Project Manager BPO/ECM (French speaking)
Tessi Document Solutions Switzerland Ltd. based in Urdorf, closed to Zürich, Switzerland; is a well-established international Company and part of a growing Group, headquartered in France: Tessi Group Ltd.. With our 50+ years of presence across several countries and 20+ in Switzerland, we empower processes and information workflows to support our Customers to transform their different business priorities in digitalized and digitized innovative working environments.
Main incumbencies:
- Being a leader who can drive business and manage specialists within complex and dynamic environments
- Understanding local and international outsourcing business arenas, end-to-end business processes and info-workflows
- Farming and managing existing accounts across different verticals and regions of Switzerland and abroad
- Lead and manage projects from initiation to completion, ensuring adherence to project scope, timeline, and budget
- Coordinate with cross-functional teams to define project objectives, deliverables, and resource requirements
- Develop project plans, schedules, and budgets, and effectively communicate project status, risks, and issues to stakeholders
- Implement project management best practices and methodologies to drive continuous improvement and optimize projects
- Monitor project progress and performance, identify areas for improvement, and implement corrective actions as necessary
- Act as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring client satisfaction throughout the project lifecycle
- Conduct project reviews and lessons learned sessions to capture insights and drive process enhancements for future projects
- Monitoring achievements and planning personal tasks autonomously to make things happen
- Managing forcasting of your projects and work together with finance department to achieve the common goals
Profile requirements:
- 5-7+ years’ experience in project management (in Business Process Service, ECM/DMS, Outsourcing and SaaS, would be a plus)
- Leader-mentality and “hockey-team player philosophy” focused to succeed and grow together
- Charismatic personality full of empathy with an attitude to problem-solving, leader and entrepreneurial
- Self-organized professional with a strong willingness to push things forward and to overachieve
- Solid understanding of project management methodologies (e.g., Agile, Waterfall) and tools (e.g., Microsoft Project, JIRA)
- Strong analytical and problem-solving skills, with the ability to make sound decisions in fast-paced environments
- Graduate degrees in informatics or similar educations (economics and further master certifications would be a plus)
- French mother tongue, plus fluency German and English
- Willing to fulfil and manage PM-Tools, CRM, ERP, Ticket-systems and reporting tools as part of the daily tasks
- Able to travel across Switzerland (and abroad)
- Project Management certifications like Prince 2, IPMA, Hermes, etc. or the willingness to do a certification
Our counter-part:
- Starting a long-term journey with personal development opportunities
- Co-leading the entire sales and marketing growth as a unique team and being part of our next level success
- Influencing a shaped and international organization with local roots and cultures
- Collaborating in a dynamic and innovative work environment that encourages creativity and professional growth
- Working in a team spirit environment in which profitable initiatives are appreciated
- Performing within an independent and flexible workstyle
If you are a pro-active and skilled person, a powerful professional who is willing to extend current business and develop new opportunities like an entrepreneur does… Let’s talk. We are always keen to meet great people.
If you trust a merge can take place, then reach out to us.
We do look forward to meeting interesting candidates: We accept direct applications. Apply online now.
Kontakt
Arianna Chierchia
HR Business Partner
+41 44 735 33 80
Write an email
Website
https://www.tessi-solutions.ch
Urdorf / CH-8902 Urdorf / Genève et Lausanne / Bern