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Senior Systems Engineer, Europe

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Senior Systems Engineer, Europe

Summary

  

The Sr. Systems Engineer supports various corporate-wide projects and activities, primarily focused across multiple Operating Systems and data center technology stacks.  The Sr. Engineer plans, implements, and maintains a variety of technical products and systems, including servers, storage, virtualization, hyper converged systems, Microsoft OS, Linux, and cloud instances across Office365, Azure and AWS.  The position ensures continuity of delivery of project work throughout the organization from project implementation to operational support. 

 

INCYTE Pharmaceuticals is an exciting and growing business, and the candidate for this position must be flexible and able to take on additional responsibilities as needs arise. This is a technical hands-on management position.

 

Duties and Responsibilities 

  

  • Responsible for the engineering and administration of various infrastructure components including MS Windows servers, Linux systems, SQL/Oracle Database servers, Application servers, Storage & Backup Infrastructure and Active Directory. 
  • Responsible for supporting business including: hands on greenfield deployments, making recommendations to optimize infrastructure platforms, network, data center access and security policy development. 
  • In-depth knowledge of the following: data center facilities management, data center backbone networks, server farms, large-scale storage area networks (SAN) and data center provisioning processes 
  • Implements and manage data center solutions with Cisco Nexus/Cisco UCS platforms to enhance business productivity for mission critical data center environments.  
  • Manage converged and hyper-converged environment. Responsible for maintaining VMWare environments.  

  • Responsible for building servers from the ground up including bare metal restores and all hardware troubleshooting. 
  • Responsible for administering and implementing monitoring systems and maintaining alert systems. 
  • Responsible for upgrades, hot-fix installation, patch management and server updates.  
  • Manage EU/global service providers’ quality and performance to ensure that services are delivered according to the specified service levels and requirements.

  • Manage relationships with service providers to ensure that outsourcing contracts are successfully executed.

  • Ensure adoption of Service Desk request handling and escalation policies and procedures.

  • Coordinate and/or perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications

  • Responsible for Outage Management and creation of Root Cause Analysis for all outages.

  • Responsible for Infrastructure Monitoring, incident detection and management.

  • Responsible for backup management across all EU Infrastructure.

  • Responsible for Data Center monitoring and management.

  • Attend global Change Advisory Board (CAB) and Architecture Review Board (ARB) meetings. Represent and appraise all Infrastructure changes and projects in the EU region.

  • Work closely with US IT team to support day to day Infrastructure operations and support.

  • Travel as needed to regional EU offices to solicit feedback on IT services as well as introduce and train and support new services and applications.

  • This position will work closely with Infrastructure Services US 

 

Requirements 

 

  • Minimum of 5 years equivalent work experience.

  • Strong communication and documentation skills.

  • Substantial experience with multiple application disciplines including Active Directory, Group Policy, Databases, MS Exchange, IIS, Terminal Server, and Storage applications.

  • Experience with various operating platforms including Windows, Linux, VMware, etc.

  • Experience with Converged and hyper-converged technologies

  • Experience with VMware/virtual server experience & working knowledge of vSphere console, VMotion and VMWare management.

  • Certification in VMware, EMC, and Microsoft is an additional advantage.

  • Extensive knowledge of Microsoft server products and applications, Active Directory, Group Policy, LDAP, ADFS, DNS, DHCP

  • Experience with Office365 Services, MS Azure and AWS management.

  • Experience in supporting global Infrastructure.

  • Demonstrated progressive experience in the management of a technical support team.

  • Experience with security incident management/resolution.

  • Ability to work well with people from different disciplines and with varying degrees of technical experience

     

    Personal Attributes

  • Solid relationship management and performance management skills.

  • Strong documentation skills.

  • Ability to conduct research into a wide range of computing issues as required.

  • Ability to absorb and retain information quickly.

  • Ability to present ideas in user-friendly language to non-technical staff and end users.

  • Customer service orientation.

  • Proven analytical and problem-solving abilities.

  • Ability to effectively prioritize and execute tasks in a high-pressure environment.

  • High level of both oral and written communication skills.

  • Exceptional interpersonal skills, with a focus on listening and questioning skills.

  • Highly self-motivated and directed.

  • Team-oriented and skilled in working within a collaborative global environment.

     

    Education:

  • Bachelors in computer science, information sciences, or related field.

  • Microsoft or VMWare accreditations are beneficial but not essential.

  • Certification in ITIL is beneficial but not essential.

Adresse

Route de la Corniche 1 1066 Epalinges

Website http://Incyte.com

Yverdon / Epalinges / Yverdon les Bains VD / Yverdon les Bains / Genève

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