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Customer Care Specialist

bewerten
Bewertung abgegeben
14.03.2024 100% Festanstellung
Arbeiten bei JobCloud SA
JobCloud SA
You've surely heard of jobup.ch. This is just one of the many brands owned by JobCloud. We are the leading player in Switzerland’s online job market and want to make job search and recruitment as easy as possible. Love what you do – we make employment happen!
By the way: We don't care about your skin colour, your gender identity or your beliefs... Come as you are, you are just good.

Are you ready to dive into a vibrant role as a Customer Care Specialist, filling in for a temporary maternity leave? At Jobcloud, we're all about connecting people with their dream jobs, and now we need your help to ensure our customers receive the top-notch care they deserve while our colleague enjoys some well-deserved time off with their little one. If you're passionate about providing exceptional customer service and thrive in a dynamic environment, then this opportunity is tailor-made for you!

Find out more about our unique culture and why you should work at JobCloud.

Customer Care Specialist

Your skills
  • Commercial training or 1-2 years of professional experience in the online industry.
  • Strong communication personality, you can respond well to different customer needs.
  • Solution-oriented, independent, precise and efficient way of working.
  • High affinity and interest in the IT and online industry.
  • Good MS Office skills.
  • Excellent French skills.
  • Very good English skills, German is an advantage.

Your Tasks
  • Responsibility of all sales administrative activities including but not limited to closing, compiling statistics, correcting invoices, communicating and billing with intermediaries.
  • Responsibility for the seamless activation of products and services, coordination in the creation of an interface incl. ticketing to Product Support (2nd level).
  • (Proactive) First level B2B customer support by phone, email, chat and video.
  • Implementation of measures such as proactive care calls within customer satisfaction and retention campaigns.
  • First level support for B2B customers on JobCloud.ai as well as support for the further development and optimization of this platform.
  • Optimization of ongoing sourcing campaigns in collaboration with Sales and Tech Support.
  • Support and training of B2B customers regarding our platforms and services.

Our offer
  • Motivated, uncomplicated colleagues in an innovative, progressive company.
  • In-depth training.
  • An open ear for your ideas and your opinions.
  • Home office.
  • Considering the experience we are looking for this position, a reasonable salary range for a 100% position is between CHF 62'000 and 72'000.

Kontakt

Johan Nuguse

+41 793940604


Über die Firma

4,6 (15 Bewertungen)

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