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Manager - Customer Engagement Excellence

Manager - Customer Engagement Excellence

Manager - Customer Engagement Excellence


"Be part of a journey that changes the course of healthcare"


NHS International, Lausanne, Switzerland                        Undefined period of time contract,

                                                                                                                                 act rate 100%


Are you ready to join a transformational company in healthcare? Nestlé Health Science is an innovative and fundamentally different type of company: a health science company engaged in advancing the role of nutritional therapy to change the management of health for consumers, patients and our partners in healthcare. Nestlé Health Science is accelerating the development of its established portfolio of consumer and medical nutrition brands and is investing in research and partnerships to build a pipeline of truly novel therapeutic nutrition.


Our intent is to bring forward nutritional therapies that have proven clinical and health economic value and improve the quality of people's lives. Nestlé Health Science plays a key role in the Nutrition, Health & Wellness ambition of our parent company Nestlé. We have privileged access to Nestlé's R&D network, including the Nestlé Institute of Health Sciences, a biomedical research Institute established at the same time as Nestlé Health Science, in January 2011.


With global headquarters in Epalinges, Switzerland, Nestlé Health Science already employs around 3,000 people. Our portfolio of nutrition solutions, diagnostics, devices and drugs, targets health areas including inborn errors of metabolism, paediatric and acute care, obesity, healthy ageing, gastrointestinal and brain health.


Bold, collaborative and focused professionals - passionate about helping build a transformational company - fit well in our organisation.


As CEE Manager, you will mainly lead a functional stream within Sales Force Excellence, contributing to drive NHS Performance by supporting the development of Customer Engagement Strategies and Development of prioritized capabilities of the NHS Field Force to support the creation and execution of Multi-Channel Engagement and Customer Development Plans.

Key responsibilities
  • Support the development and the coordination of NHS Customer Engagement Strategy led by SFE & Operations group for a differentiated Customer Experience.
  • Development of strong Account Management Processes and Customer Development Methodologies for institutional selling.
  • Development of Customer Engagement frameworks in collaboration with Marketing, Digital and Multichannel teams.
  • Evolve current Strategic Planning and Integrated Commercial Planning processes to incorporate CE approaches.
  • Identify current and future engagement models and disseminate Best practices for sharing across the organization.)
  • Establish annual plans to ensure that key markets are leveraging CE frameworks and improve their CE Strategies to inform strategic choices for their engagement models.
  • Roll-out Customer Engagement frameworks and related trainings across the organization.
  • Strong collaboration with Information Technology, Digital and Training departments will also be required to manage technology platforms and in developing the required capabilities to support customer engagement.
  • Manage external providers and subcontractors as well as internal partners and secure quality delivery
Required Profile
  • Broad business awareness, at least 10 years' of Commercial and /or Sales Force Excellence and Customer development experience, including leadership development. 
  • Sales Leadership and Customer Development experience in Healthcare industry and management of professional staff and teams,
  • Sales experience at business unit/company level,
  • Preferably has had experience as a Customer Engagement expert at a Regional or a Global level in relevant industry 
  • Familiarity and first-hand experience with CRM platforms and use of digital channels of communication with Healthcare Professionals
  • Good knowledge about the business and / or Scientific, Dietetic background will be an added advantage.
  • Proficiency in English

Show us that you have leadership & people management skills combined to decision-making abilities.

Your good capacity to facilitate, coach and present will be a strong asset for your application. Good communication and negotiation skills will contribute to your and our success.

If you believe you have the profile we are looking for and are interested in this opportunity, we look

forward to hearing from you at www.nestlé.com/jobs For more information, visit www.nestlehealthscience.com.


The Nestlé Group is the world's largest food and beverage company with 89.8 billion Swiss Francs in sales in 2017. It is present in 189 countries around the world, has 413 factories and its 323,000 employees are committed to Nestlé's purpose of enhancing quality of life and contributing to a healthier future. Nestlé offers a wide portfolio of products and services for people and their pets throughout their lives. Its more than 2000 brands range from global icons like Nescafé or Nespresso to local favourites. Company performance is driven by its Nutrition, Health and Wellness strategy. Nestlé is based in the Swiss town of Vevey where it was founded more than 150 years ago. Learn more about our Group and reasons to join us on www.nestle.com.




Invoice Center Avenue Nestlé 55 - P.O. Box 800 1800 Vevey



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