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Mitarbeiter im Kundendienst stehen in täglichem Kontakt mit den Kunden einer Firma, sei dies nun telefonisch in einem Call Center, oder im direkten Gespräch am Empfang. Ihr Job besteht daraus die Anliegen der Kunden zu behandeln und bei Fragen zu helfen. Für Stellen im Kundendienst sind gute Kommunikationsfähigkeit und meist Kenntnisse von Fremdsprachen unabdingbar. Für solche Stellen werden Personen gesucht, die in hektischen Situationen einen kühlen Kopf bewahren können. Überdies wird in Stellenangeboten häufig die Bereitschaft zu unregelmässigen Arbeitszeiten verlangt. Erlernen kann man in der Schweiz keinen spezifischen Beruf im Kundendienst, häufig verfügen Angestellte über eine kaufmännische Ausbildung.

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IT Lab Engineer (m/f/d)

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PerkinElmer enables scientists, researchers and clinicians to address their most critical challenges across science and healthcare. With a mission focused on innovating for a healthier world, we deliver unique solutions to serve the diagnostics, life sciences, food and applied markets. We strategically partner with customers to enable earlier and more accurate insights supported by deep market knowledge and technical expertise. Our dedicated team of 12,500 employees worldwide is passionate about helping customers work to create healthier families, improve the quality of life, and sustain the wellbeing and longevity of people globally. The Company reported revenue of approximately $2.8 billion in 2018, serves customers in more than 150 countries, and is a component of the S&P 500 index.

IT Lab Engineer (m/f/d)


PerkinElmer now offers an exciting career opportunity as

IT Lab Engineer (m/f/d)
Location: Solothurn, Switzerland

 

 

Responsibilities include, but are not limited to the following:

  • Working seamlessly with the corporate IT team
  • Build and maintain a working relationship with Lab Owners, IT Teams and Management.
  • Proactively support the lab environment
  • Document procedures, policies, troubleshooting and best practices
  • Coordinates and works with outside vendors
  • Maintain daily client communications
  • Participate in client team meetings
  • Listens actively and communicates promptly and effectively with users regarding IT issues. Provides timely follow-up.
  • Escalates IT issues that are not resolved via normal support channels. Acts as an interface between business and corporate IT teams.
  • Professionalism, excellent listening skills, superior analytical skills, great verbal and written communication skills
  • Ability to manage one’s time with minimal supervision to achieve objectives
  • Follow GmP and GxP best practices
  • Conduct reviews of equipment in the labs and process areas as required
  • Work in a clean environment for extended periods of time
  • Review and execute validated documents related to software and instrumentation in the environment
  • Professionalism, excellent listening skills, superior analytical skills, great verbal and written communication skills
  • Ability to manage one’s time with minimal supervision to achieve objectives

 

Qualifications, Skills & Experience:

  • Bachelor’s degree in Computer Science or a minimum of 3-5years of relevant professional experience
  • Experience in a GxP lab environment a distinct advantage
  • Candidates with help-desk experience supporting users will also be considered
  • Understanding of lab practices, instruments and software also a plus
  • Demonstrated Leadership abilities and be achievement oriented.
  • Excellent analytical and problem-solving skills combined with the ability to provide quick resolution to problems.
  • Strong verbal and written communication skills.
  • Must be customer service orientated and believe in teamwork, collaboration, adaptability and Initiative.
  • Ability to multitask and support various groups of users

 

Special skills and Required Experience:

  • Excellent customer service skills complimented by an ability to listen to and interpret client requests.
  • Ability to troubleshoot complex instrument and technology issues.
  • Strong verbal and written communication skills.
  • Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.
  • Knowledge of laboratory safety practices as defined by the Company and/or customer’s site safety code.

 

Your advantages with us:

  •   Cooperative and diverse environment
  •   Individual programs for your personal & professional development as well as career opportunities
  •   A demanding, varied job in a globally successful technology company

 Interested? We look forward to receiving your online application( CV, cover letter, certificates) under   https://jobs.perkinelmer.com  , JR-010072

Adresse

PerkinElmer Schweiz AG
Ms Kanika Sablok
Ferdinand-Porsche-Ring 17
63110 Rodgau
+49 1725344974

E-Mail

Website http://www.perkinelmer.com

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