Application Support Expert
For the first time, our expertise in digitizing the real world has been applied to one of the most complex landscapes in nature, the human face. Follow https://aurareality.com/ for updates about how advanced reality technology is revolutionizing the aesthetics industry. Aura, part of Hexagon, is changing the face of aesthetics with AI-enabled, data-driven solutions. With a single-capture 3D digital twin, its technology will provide practitioners with visual insights and analysis to guide a patient's aesthetic journey.
As an Application Support Expert, you will support our new Aura 3D Imaging System for the aesthetic industry
Application Support Expert (f/m/d)
Heerbrugg
Hexagon is a leading provider of digital reality solutions and employs more than 24,000 people in 50 countries. You will be part of a strong, experienced, inspiring and motivated team of experts driving the future of Hexagon. You will use and develop your skills in our highly innovative and diverse environment.
Flexible working models allow you to ideally combine work and private interests.
For the first time, our expertise in digitizing the real world has been applied to one of the most complex landscapes in nature, the human face. Follow https://aurareality.com/ for updates about how advanced reality technology is revolutionizing the aesthetics industry. Aura, part of Hexagon, is changing the face of aesthetics with AI-enabled, data-driven solutions. With a single-capture 3D digital twin, its technology will provide practitioners with visual insights and analysis to guide a patient's aesthetic journey.
As an Application Support Expert, you will support our new Aura 3D Imaging System for the aesthetic industry
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Follow-up with customers based on the technical problems they face and find a timely resolution to their issues.
- Identify customer needs and help customers use specific features
- Work with innovative technology in a vast and challenging domain.
- Direct contract with customers, distributors on HW & Software requests and large group of people from various parts of the company.
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Inform and train customers about new features and functionalities
- Gather customer feedback and share with our specialists.
- You have 2 -3 years of experience as a Customer Support Specialist or similar Customer Support role
- Familiarity with High-Tech HW and SW solutions would be a plus
- Experience using help desk software and remote support tools
- Experience with Salesforce and Jira is beneficial
- You put the client needs first and have a healthy dose of empathy to fully understand their needs.
- You’re an analytical person who loves to dive deep and find the underlying cause of problems.
- BSc in Information Technology or relevant diploma
- Multilingual (Fluent English + additional languages)
Hexagon is a leading provider of digital reality solutions and employs more than 24,000 people in 50 countries. You will be part of a strong, experienced, inspiring and motivated team of experts driving the future of Hexagon. You will use and develop your skills in our highly innovative and diverse environment.
Flexible working models allow you to ideally combine work and private interests.
If you have any questions, please do not hesitate to contact Yevheniia Dolia, Talent Acquisition Specialist.
APPLY NOW APPLY NOWIf you have any questions, please do not hesitate to contact Yevheniia Dolia, Talent Acquisition Specialist.
Hexagon Technology Center GmbHHeinrich Wild Strasse
CH-9435 Heerbrugg
Job-ID: j830c3xr Hexagon Technology Center GmbH
Heinrich Wild Strasse
CH-9435 Heerbrugg
Job-ID: j830c3xr
