Customer Service Agent - 12 months contract
Customer Service Agent - 12 months contract
Position Summary
As a Customer Service Representative (12 months contract) you will assist and handle international high-class passengers and crews throughout the various stages of their arrival and departure at our exclusive business aviation facilities at Jet Aviation Zurich.
Main Responsibilities
- Interaction with owners, passengers and crews of private aircrafts
- Valet parking, porter service and handling of luggage from and to the aircraft
- First point of contact and courteous host at the reception desk, as well as taking excellent care of our guests in the exclusive lounge area
- Airside and landside transport of passengers and crews
- Assists flight crews and customers with arrangements for hotels, ground transportation, catering, customs and other services as per individual requests
- Processing of handling requests via email and telephone in German and English language and entering relevant data into our operation software FBOone
- Booking of airport slots with the online system OCS
Main Responsibilities Cont.
- Preparation of flight relevant documents for crews
- Professional verbal and written communication to all stakeholders such as customers, local and international authorities, third party suppliers, etc.
- Ensure cleanliness of our passenger and crew lounges
- Meet and exceed customer expectations by anticipating their desires, responding in a timely manner
- Proactive offering and sales of additional services to our customers
- Promptly forwarding any customer's feedback to the superior, assisting with the development of continuous improvement measures
- Support your colleagues and superiors with other duties as required
Minimum Requirements
- Fluent in German and English both written and verbal (including good understanding of Swiss German) is a must
- Additional languages such as French, Italian, Spanish, Russian or Arabic are a benefit
- A valid driver's license, Category B is mandatory
- Charming and friendly personality with "Can-do Attitude" and willingness to go the "Extra Mile"
- Impeccable manners, interpersonal and communicational skills
Desired Characteristics
- Thorough understanding of quality and service expectations of high-end clientele
- Flexibility - willingness to work shifts (5.40 a.m. - 10.30 p.m., 7 days a week)
- Good mental and physical health and the ability to work under pressure
- Readiness and ability to work independently and as part of a multicultural and dynamic team
- Teamwork and team-oriented behavior naturally is part of your daily routine
- Knowledge of Microsoft Office and web based applications is desired
Physical Demands
Work Environment
Über die Firma
