Client Success Associate
Client Success Associate
Ready for a new challenge?
Swibeco is Switzerland's leading platform for employee benefits and tax-free perks. We help companies of all sizes increase their employees' purchasing power through flexible, digital and fiscally optimised solutions.
From lunch, leisure, wellbeing, mobility,... to gifts, rewards and exclusive discounts, Swibeco brings all benefits together in one central place, helping HR teams simplify administration while improving employee satisfaction and engagement.
Our strength? A perfect understanding of local issues, a human approach, and a technology designed to make a difference.
To support our ambition, we are looking for a Client Success Associate to strengthen our team in Zurich.
About the Role
As a Client Success Associate, you will report directly to the Head of Client Success and play a key role in strengthening relationships with our clients while promoting Swibeco's solutions. You will collaborate with both internal and external stakeholders to ensure our clients receive exceptional support and guidance. This role provides an excellent opportunity to gain hands-on experience in client success, sales, and business development.
Your tasks will include:
- Client Onboarding: Initiate contact and support new clients through a smooth transition, working closely with the Business Development team.
- Client Support & Engagement: Help clients understand the full range of Swibeco's offerings, providing relevant guidance, training, and ongoing support.
- Sales & Relationship Management: Foster strong relationships with HR Managers and Directors in leading Swiss companies, selling and implementing solutions that enhance employee benefits programs.
- Cross-Functional Collaboration: Work closely with other teams to translate client needs into innovative solutions, ensuring client satisfaction and retention.
- Client Feedback & Improvement: Collect and act on client feedback, continuously improving our services to ensure a loyal and engaged client base.
Requirements
Who we are looking for
- You hold a Bachelor's or Master's degree in Business, Economics, Hospitality, or a related field with at least 2 years experience.
- You are fluent in both English and German (Swiss German is a plus) and can communicate effectively, both verbally and in writing. Any additional language skills (French and/or Italian) being also appreciated.
- You have a strong business acumen and are comfortable interacting with clients.
- You have excellent relationship-building skills and a keen understanding of client needs.
- You are dynamic, proactive, and have strong organizational and time management skills, able to work autonomously while contributing to team success.
- You have a "can-do" attitude, are a quick learner, and have an entrepreneurial mindset.
Benefits
What we offer
- CHF 4,440/year in Meal, Mobility and Leisure allowance on your Swibeco Card.
- CHF 600/year in Gifts for birthdays, work anniversaries and Christmas.
- Permanent discounts for your daily savings on over 400 leading brands.
- A dynamic company where you can make a real difference.
- A professional experience in a growing and stimulating environment.
- A flexible work culture where results matter more than hours.
- A true team spirit, we believe that together we are stronger and win as one team.
- Company bonus plan and attractive pension fund contributions.
- Great working environment in Zürich, just a few steps from the lake and public transport.
If you meet the qualifications and are interested in joining our team, we would love to hear from you!
We do not consider applications from employment agencies.
Arbeitsort
8002 Zürich
Über die Firma
