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Customer Support Expert - German, French, Italian speaker

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Bewertung abgegeben
21.11.2022 100% Festanstellung
LHH
Customer Support Expert - German, French, Italian speaker

A globally trusted company in the pharmaceutical industry is looking for a Customer Support expert to join their team in Zurich and help them to continue their journey in personal health.

You will be working within a dynamic sales team that is driven and competent. Your goal is to identify the best solutions for the clients.

The role is mostly home based and offers the possibility of remote work.

Workload 100%

Your responsibilities:

  • Invoices and credit notes, dealing with complaints and return processes
  • Delivery coordination and system control, modifications of orders utilizing stock lists and evaluations,
  • Awareness of SAP/R3 or CRM tool
  • Management of both new and existing customer Data
  • Be customers' first source of assistance for all commercial inquiries
  • Collaboration with several divisions and logistics partners

What you bring:

  • Min 3 years experience in customer support / customer service
  • Languages: German business fluent (must) , English business fluent (must), French and / or Italian is a big plus
  • Bachelor's degree in finance or completed commercial training
  • Independent user of SAP/R3 and CRM tool desirable/ Ms Office Knowledge
  •  Support via phone and emails
  • Ideally you have some expertise within the pharmaceutical industry
  • Disciplined with a great independence and flexibility
Über die Firma

LHH

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