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User Experience Designer & Researcher (UX)

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Surrounded by the Swiss Alps in the heart of Switzerland, we have four sites in and around the Lucerne region. Switzerland serves as our regional headquarters and 1,000 employees from more than 50 nations work collaboratively in national and international positions. Our people work in a diverse range of functions including Sales, Marketing, Policy, R&D, Manufacturing, Quality Assurance, Clinical Research and Support Functions. Global Supply Chain Management is located in Switzerland with logistics and transportation being coordinated across more than 140 markets. At our Werthenstein BioPharma site in Schachen we research, develop and analyse new biological agents and new products, deliver clinical trial products for global clinical studies and operate one of our three global forensic laboratories.

We are proud to take an active role engaging with the local community, supporting the "Trendtage Gesundheit Luzern" health congress and sponsoring the "Swiss City Marathon Lucerne". We are proud to be certified as a "Top Employer Switzerland" and "Top Employer Europe" showing our commitment to our employees and the community around us.

User Experience Designer & Researcher (UX)

Job description:


Our Marketing and Sales teams are passionate about bringing our medicines and vaccines to our customers around the world and support them by providing clinical information about products, educational information, clinical training programs and resources. We support healthcare providers and healthcare systems meet the goals of the patients in their communities.

For our Swiss subsidiary in Global Human Health based in Lucerne we are currently looking for an experienced User Experience Designer & Researcher (UX) working together with a cross functional team on engaging ways of communicating and interacting with customers and patients through digital channels and technologies. (full-time, indefinite).

If you are passionate to research, define and deliver the best user experience to our customers and patients through various digital channels, and resolving user pain-points through great experiences and design, this opportunity is for you.



  • Leading workshops to develop the best user experience using design thinking and product/service design methods
  • Implementing UX research methodologies, developing user research plans, conducting research and synthesizing learning
  • Designing blueprints, wireframes, workflows, personas and scenarios for digital marketing campaigns, newsletters, infographics, videos, animations, websites, landing pages, mobile applications, social media, etc.
  • Analysing customer metrics and usability tests to understand decision-making behaviour of our audience
  • Staying on top of the latest UX/UI methodologies and technology trends
  • Facilitating the creation of user stories together with the product owner and participating in sprint meetings


Required profile:



Technical Skills:

  • Master's degree in Marketing Research, Design, Dconomics, Information System Management or equivalent qualification
  • Experience with user research, user testing, A/B testing, rapid prototyping, usability and accessibility
  • Deep understanding of user experience and user interface design with expertise of the Adobe creative suite
  • Experience working on digital products together with IT departments
  • Knowledge of usability testing and customer feedback solutions
  • Experience mentoring, training and leading UI graphic design teams
  • Ability to clearly and effectively communicate UX ideas, flows and solutions to cross-functional teams
  • Excellent hands on graphic design skills
  • Experienced in interview and research facilitation
  • Relevant experience in pharmaceutical industry and/or medical device industry is an asset
  • Fluency in English and German languages. French knowledge is a plus and strongly desired


Personal competences:

  • User-centred design mindset to ensure best possible experiences for our customers and patients.
  • Research and data driven approach to design principles.
  • Ability to communicate, facilitate and present in a concise and persuasive manner to peers and senior management.
  • Excellent coaching, training and people building skills.
  • Ability to work with cross-functional teams.
  • Deadline-driven and flexibility to accommodate variable workloads.

What we offer:


Merck & Co., Inc., Kenilworth, New Jersey, USA is known as "Merck" in the United States, Canada & Puerto Rico. We are known as "MSD" in Europe, Middle East, Africa, Latin America & Asia Pacific. We are a global biopharmaceutical leader with a diverse portfolio of prescription medicines, oncology, vaccines and animal health products.
We are driven by our purpose to develop and deliver innovative products that save and improve lives. With 69,000 employees operating in more than 140 countries, we offer state of the art laboratories, plants and offices that are designed to Inspire our employees as we learn, develop and grow in our careers. We are proud of our 125 years of service to humanity and continue to be one of the world's biggest investors in Research & Development.


In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth.


We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively for the common good. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.




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