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Care and Complaint Officer

ETH Zürich

 
Hönggerberg
bewerten
Bewertung abgegeben
18.03.2024 30% - 40% Temporär / Aushilfe
ETH Zürich
Care and Complaint Officer
Care and Complaint Officer

The Department of Architecture (D-ARCH) at ETH Zurich is the largest and most influential educational and research institution for architecture, landscape architecture, urban design and territorial planning in Switzerland.

In the past years, the D-ARCH has further developed and continues developping its culture towards Diversity, Equity and Inclusion. As a central element of the department’s care work, we are looking for a care and complaint officer as of May 1, 2024 or upon agreement.

Job description

As member of D-ARCH’s network of first responders (trained confidence persons) you will take an active role in providing advice and support to D-ARCH members at all levels, mediating in difficult situations and conflicts, taking informal actions, conducting de-escalation talks and supporting clarification processes with one person or a group of people, keeping track and following up.

As D-ARCH’s expert for topics of diversity, equity, inclusion with experience in care and complaint work, you will take a leading role within the network of first responders. You will coordinate, facilitate and, if required, backup their work. You will be responsible for recruitment and first-level training of the future first responders coming from the different university groups interested in entering the role of first responders. 

As D-ARCH’s link to the ETH Diversity and Collaboration team, you will initiate or collaborate in projects aiming to strengthen department’s culture of diversity, equity and inclusion, and to continuously develop our care and complaint processes. In this respect, you will also be responsible for identifying target group-specific training and learning needs in the department, contributing to the overall improvement of ETH training offers. 

In the course of your work, you will:

  • collect and analyse meta-data on anonymized complaint cases, develop concepts for and implement monitoring/survey and reporting tools providing foundations for a better understanding of the overall situation at the department with regard to diversity and inclusion, conflict management, integrity and respect
  • regularly report to and advise the Executive Board (DL) and the Parity and Diversity Commission (PDK)
  • lead the process of periodical reviews and updates of the D-ARCH Code of Conduct
Your profile
  • You have a university degree, and knowledge and experience with questions related to diversity, equity and inclusion in organizations
  • You have completed mediation training recognized by professional associations, with a focus on workplace mediation / mediation in organizations
  • You have deepened your knowledge and skills through relevant further training, e.g. online mediation, supervision, facilitation, large group processes or similar
  • You have sound counseling experience. Your professional approach is based on an impartial approach and respect for the problem-solving skills of the person seeking advice
  • Your strong social and communication skills, your integrity and ability to work in a team allow you to collaborate at all levels and in the intercultural contexts of the organization
  • Self-reflection, qualified professional exchange and learning are natural cornerstones of your understanding of quality assurance
  • Your demeanor conveys competence and is at the same time calm and reserved
  • You are business fluent in German and English

Ideally, you have experience of working in large organizations, in a university environment and in project management.

We offer

We offer attractive working conditions in a dynamic and innovative international environment. You will work independently and in constant collegial exchange with a variety of potential partners and stakeholders.

You can find out more about ETH as an employer here.

Working, teaching and research at ETH Zurich
We value diversity
In line with our values, ETH Zurich encourages an inclusive culture. We promote equality of opportunity, value diversity and nurture a working and learning environment in which the rights and dignity of all our staff and students are respected. Visit our Equal Opportunities and Diversity website to find out how we ensure a fair and open environment that allows everyone to grow and flourish.
Curious? So are we.

We look forward to receiving your online application with the following documents:

  • Motivation letter
  • CV
  • References

Please note that we exclusively accept applications submitted through our online application portal. Applications via email or postal services will not be considered.

Further information about D-ARCH can be found on our website. Questions regarding the position should be directed to Mr. ?eljko Medved, Tel +41 79 702 58 59 or email Write an email (no applications). Also, Ms. Elisabetta Giordano, Tel. 044/633 28 82, email Write an email.

For recruitment services the GTC of ETH Zurich apply.

About ETH Zürich
ETH Zurich is one of the world’s leading universities specialising in science and technology. We are renowned for our excellent education, cutting-edge fundamental research and direct transfer of new knowledge into society. Over 30,000 people from more than 120 countries find our university to be a place that promotes independent thinking and an environment that inspires excellence. Located in the heart of Europe, yet forging connections all over the world, we work together to develop solutions for the global challenges of today and tomorrow.

Adresse

ETH Zürich


Über die Firma

3,6 (5 Bewertungen)

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