Role description
The O&T Sales Lead OA plays a key role in shaping and executing the Operating Unit’s strategy for the maintenance and repair business in Switzerland. This role ensures the local sales organization is structured, aligned, and fully focused on delivering business priorities and OA performance targets. Working closely with the OA Lead and the O&T Sales Lead OU, the O&T Sales Lead OA drives local initiatives that enhance sales performance, commercial effectiveness, and customer value. A central part of the mission is leading organizational improvements, conducting task and responsibility analysis, and ensuring a clear separation between Sales and Sales Support activities.
Success in this position requires strong organizational insight and the ability to operate effectively within a complex matrix environment. The role collaborates daily with OT Leads, Service Sales Representatives, and T Sales Representatives to achieve sales objectives, optimize processes, and continuously improve operational efficiency.
Role Responsibilities
Implementation of annual sales strategy for maintenance and repair business
Functional leading of the Service Sales Representatives (Generalists, Account Manager, Recovery specialists, T-Sales Representative)
Ensure disciplined pricing execution and annual price adjustments.
Implement effective pipeline management, CRM adoption, and sales tools
Strengthen lead generation through digital marketing and targeted acquisition
Analyse market trends and derive actions to grow portfolio and service contracts
Enhance contract product offerings and drive maintenance portfolio expansion
Manage repair sales funnel, lead generation, and customer engagement
Plan and execute T-campaigns to support sustainable repair (T) growth
Support rollout of international processes/tools to meet growth targets
Role KPI’s
ABV / O-Sales
O-Margin
T-Orders & T-Margin
Conversions, Cancellations & Recaptures
Cancellation & Recapture Rates
Net Gain / Erosion Rate
Customer Satisfaction (CSAT, NPS)
OO-Subscriptions & Forecast Accuracy (FCST vs. Actual)
Qualifications, Competencies & Skills
5+ years’ experience in service and repair business
Strong understanding of maintenance, repair, and sales processes
Fluent in German, French and English
Ability to lead cross-functional teams
Excellent communication and stakeholder management skills
Strong analytical, strategic, and problem-solving capabilities
High customer focus and value-driven mindset
Results-oriented with strong delivery record
Collaborative team player in matrix environments
Solid commercial acumen; skilled in sales process optimization
Proficient with CRM and digital sales tools
Strong coaching and development skills
Competent in pipeline management, forecasting, and data-driven decisions
Travel requirement - Up to 40% within Switzerland
Arbeitsort
Route de Moncor
1701 Fribourg
Kontakt
