Quality System Specialist (m/f/d)
For our client, a well-known pharmaceutical company in Basel, we are looking for a Quality System Specialist (m/f/d).
The perfect candidate is familiar with ITSM processes and support tools for incident and change management. Also we are looking for someone who works independently within guidelines while receiving minimal guidance.
General Information
- Start date: ASAP
- Latest Start Date: 01.06.2024
- Planned duration: 12 months
- Extension (in case of limitation): Possible
- Workplace: Basel
- Workload: 100%
Tasks & Responsibilities
- End-User-Support Laboratory Systems
- End to End accountability for Assess & Release System support
- Responsible for Assess & Release System support
- Responsible for 24/7 on-call, nights and weekends on a rotational basis
- Personal contact person for Key and End User out of the business department
- Log incident/requests into a ticket system (ServiceNow) for further processing
- Triages, prioritizes incidents/requests and performs root cause analysis in problem management (handling issue, data issue, authorization issue, IT issue).
- Resolves or forwards incidents/requests based on individual knowledge or knowledge articles
- Coordination of End User groups and escalation management as required
- Performs the necessary test in case tests are required on request of the 2nd level support
- Support Implementation of new Systems and Equipment
- Local Labsystem and Lab Equipment Bundle, Application Support for e.g. Cedex Bio, Cedex HiRes, SoloVPE, Cary WinUV
- Local Support of Informatics Products e.g. Central Label Management Software, Nextlab, Labx, Labware, Smartline Data Cockpit, Unicorn
- Relevant completed apprenticeship in IT area or equivalent and/or ideally an advanced degree in the IT or automation field
- 3+ years professional experience in complex business environments
- Knowledge and experience in systems administration and support of laboratory systems
- Knowledge and experience in Windows Server, Active Directory and Client operating systems
- Knowledge and experience in Computerized System Validation
- Knowledge and experience in Network topology
- Fluency German and English is a must (spoken and written)
- Service oriented attitude, being able to communicate with our customers, also in emergency situations
Nice to Have
- Knowledge and experience in systems administration in the manufacturing area (e.g. MES, PI, SCADA, PCS)
- Trainer skills, methodology skills to perform trainings for end-users in specific area
Jan Schmitz-Elsen
Talent Acquisition Consultant
+41 61 500 01 74
Write an email
We look forward to receiving your online application with your CV!