ServiceNow Consultant

Itecor is an international boutique IT consulting company headquartered in Switzerland. Our experts all rise to the challenge of working on digital projects for our prestigious clients from various fields, including technology, banking and finance, consumer goods, the public sector, and education. Thanks to our communities of practice, we provide them with the support they need to become the best in their field. Close to our clients, delivering high-value services, embodying applied innovation and empowering people: this is the core of who we are. If it is important to you to work in a place with strong values of respect, quality, and service with a human-centric approach and social responsibility, we would love to hear from you: join our community of learning, daring and inspiration.

To reinforce our team of experts in Service Management in Lausanne, we are hiring a

ServiceNow Consultant

If you are passionate about ITSM, constantly seeking to learn and improve your skillset, then you are the type of person we are looking for! You will be part of the Governance and Service Management Team and be involved in challenging projects.

As a ServiceNow Consultant, you will be responsible for leading scoping, design, development and implementation activities across client projects to deliver world class ServiceNow based solutions.

Your Role:

Lead and deliver requirements, scoping and design workshops, ensuring requirements are well documented

Provide expert level support and technical mentoring to implementation team

Maintain deep, comprehensive knowledge of ServiceNow’s capabilities and constraints.

Recognize and develop opportunities to leverage ServiceNow as a platform.

Maintains focus on client satisfaction and expectation.

Participate in workshops with customers to understand customer gap and establish future solution.

Design and deliver ServiceNow Solution with a technical architecture designed for long-term success using ServiceNow technical standards and leading practices.

Plan and coordinate all phases of testing and test acceptance; design and oversee development of testing related work products; lead test remediation cycles

Act as the ServiceNow subject matter expert

Your skills:

More than 5 years of exeperience in IT industry

Proven experience in consulting / professional services and technical delivery

A proven track record of delivering complex technology projects on the ServiceNow platform on time and on budget as a Solution Architect

Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages

Deep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.

Certified in ITIL Foundation (v3 or v4)

Certified ServiceNow System Administrator (CSA)

Certified Implementation Specialist ITSM (CIS-ITSM), Service Mapping (CIS-SM), Discovery (CIS-Discovery) and Event Management (CIS-EM) is a plus

Excellent written and verbal skills in French and English. German is a plus.

Itecor provides the opportunity to grow in a multi-cultural environment. Each consultant is part of a practice where he/she is regularly encouraged to acquire new skills, develop expertise and share what they have learned.

Please be informed that only selected candidates will receive a response, we thank you for your understanding.