Major accountabilities:
- Primary point of contact for Application and Infrastructure teams for infrastructure architecture related activities (Design, Upgrades, Changes etc.).
- Support application assessment and classification to ensure business requirements are mapped correctly (eHLCCD).
- Translate non-functional requirements (NFRs) into infrastructure component design.
- Perform infrastructure sizing to meet performance, capacity and growth requirements.
- Create As-Is and To-Be Infrastructure Architecture Design (high-level and low level) documents.
- Review, validate and approve infrastructure design changes.
- Support application migration and upgrade strategies and execution.
- Assist in triaging and troubleshooting high priority incidents.
- Ensure Sandoz technology standards and versions are taken into consideration while selecting application solutions.
Key performance indicators:
- Stable, compliant, secure and cost-effective operations measured by Availability, Performance, Capacity Metrics along with continuous cost reductions YOY
- Services are managed within SLA/OLA KPIs
- Learning Agility, Ability to evaluate and launch new services & capabilities.
- Productivity gains and defect reduction through continuous improvement
- Application performance and availability
- Process and compliance setup is applied and adhered.
Minimum Requirements:
Work Experience:
- Operations Management and Execution.
- Project Management.
- Strong negotiation and analytical skills.
Skills:
- Communication Skills.
- IT Infrastructures.
- IT Operations.
- IT Service Management.
- Problem Solving Skills.
- System Integration.
- Vendor Management.