Lead Solutions Consultant

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

Sprinklr is looking for an CCaaS experienced Pre-Sales Solutions who will partner with our Sales team in Switzerland/Hamburg (remote). Solutions Consultants are instrumental in the sales cycle, bringing their technical and industry expertise to create compelling solutions for customers.  

Role:

As a Lead Solutions Consultant you will partner with Sales to uncover a customer’s current and future states and their goals in order to best position Sprinklr’s solutions. You are a strong communicator who can develop compelling presentations that illustrate Sprinklr’s business value to customers at all levels. You understand how Sprinklr can fit into a customer’s technology stack and the common use cases we can support across systems.  

Who You Are and What Makes You Qualified: 

• You will be a key member of account teams with Sales and other internal stakeholders (cross-functional) for our enterprise customers and collaborate across a distributed team. We treat employees like family 

• You will attend client meetings to conduct in-depth discovery on the customer’s current and future states and positive business outcomes. We passionately genuinely care 

• You’ll bring your creativity to build compelling presentations and collateral that demonstrate our solutions and the value proposition they provide against a customer’s required capabilities, drive Strategic Sales Plays with leading perspectives and points of view and deliver presentations virtually and in person. We do the right thing always and take extreme pride in who we are, what we build, and what we do 

• You will educate our customers on Sprinklr’s business value by delivering high-impact platform demonstrations. Helping others succeed makes us happy 

• You will passionately seek out the opportunity to assist Sales in the response to RFXs and to support on pilots. Helping others succeed makes us happy 

• You are incredibly smart and have a desire to keep up with aggressive training schedules and maintain up to date Sprinklr product certifications. Every human has the potential to be amazing, keep learning 

• You’ve got 5-10 years of experience in a Pre-Sales role at a SaaS company, ideally in the CCaaS space. We are customer-obsessed 

• You’ve been successful in customer service, preferably in form of Contact Center solutions, and had exposure with marketing, advertising, business intelligence or commerce spaces. Achieve outstanding results 

• You’re familiar with Omni-channel engagement, Contact Centre (Voice and Digital), Conversational AI, WFM, Speech Analytics & Automated Quality Management, Case Management & CRM. Set high standards 

• You’re expertise in the SaaS, CCaaS / Customer Service, Analytics, AdTech, or MarTech industries strongly preferred. Every human has the potential to be amazing. Keep Learning

• You’re methodical and meticulous in your approach, preparation and execution. Never Ever Give Up 

• You’re fluent in English and German language to lead the customer interaction in the region. We are customer-obsessed

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.