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BDS-Agent de Service & Operation Desk 1st/2nd-Level (h/f/d)

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ictjobs (Stellenmarkt)
BDS-Agent de Service & Operation Desk 1st/2nd-Level (h/f/d)

Atos est un leader international de la transformation digitale avec 107 000 collaborateurs et un chiffre d'affaires annuel de plus de 11 milliards d'euros. Numéro un européen du cloud, de la cybersécurité et des supercalculateurs, le Groupe fournit des solutions intégrées pour tous les secteurs, dans 71 pays. Pionnier des services et produits de décarbonation, Atos s'engage à fournir des solutions numériques sécurisées et décarbonées à ses clients. Atos est une SE (Société Européenne) cotée sur Euronext Paris et fait partie des indices CAC 40 ESG et Next 20.
La raison d'être d'Atos est de contribuer à façonner l'espace informationnel. Avec ses compétences et ses services, le Groupe supporte le développement de la connaissance, de l'éducation et de la recherche dans une approche pluriculturelle et contribue au développement de l'excellence scientifique et technologique. Partout dans le monde, Atos permet à ses clients et à ses collaborateurs, et plus généralement au plus grand nombre, de vivre, travailler et progresser durablement et en toute confiance dans l'espace informationnel.

BDS-Agent de Service & Operation Desk 1st/2nd-Level (h/f/d)

Your new challenges

  • Receive faults and service requests in an exciting area of alerting and communication systems, applications and other critical infrastructures
  • You will handle all 1st and 2nd level tasks related to our customers, users and suppliers
  • Triaging, tracking and escalation of tickets
  • Preparation of reports and statistics
  • Proactive system monitoring and support of the systems
  • Execution of operational routine activities
  • Maintaining documentation and information platforms
  • Active assistance in the continuous improvement process
  • You will work together with the German-Swiss colleagues in Zurich in an integrative team
Your profile
  • You have completed a technical education in the field of ICT / network and have at least 2 years of professional experience in 1st/2nd level support
  • Due to your excellent way of communicating, you will find a solution to the problem even with difficult communication partners
  • High customer and service orientation
  • You are a person who is eager to learn and enthusiastic and open to new technologies
  • You have an analytical approach
  • Business fluent in French, German and/or Italian B2, English as company language
  • Willingness for extended operating hours and on-call service 7x24h
  • Since our projects are in the military, official environment, you meet the conditions to pass the personal security examination PSP (Swiss citizenship or settlement permit C)
Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.

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Arbeitsort:Vevey

Atos AG

1800 Vevey

Address

ictjobs (Stellenmarkt)

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