Chief Customer Success Officer in Tech-Startup (in ZH & SG)
Are you looking for a job? Then keep looking.
We've got a mission for you instead. You're the best at what you do. You don't just want a job. You're looking for the ultimate challenge. In a team that knows no limits, because you don't either.
Welcome to Advertima. We combine machine learning, computer vision, and big data to create reactive and personalized experiences in the real world. Imagine a future where you only get confronted with relevant information - always perceived as a positive experience. That’s exactly what we strive for.
In short: We are a Tech-Startup and we develop an AI-driven marketing technology for personalized and fully-automated customer interaction. The mission is to merge the physical and online world seamlessly and to cover the whole customer journey. Our software is already operational with prominent clients, and now it is time to conquer the world. Do you want to help us shape our success story?
Join our team as Chief Customer Success Officer:
Responsibility for the further development and implementation of the Customer Success Strategy
Supervise, support & develop a highly motivated Customer Success Team
Build strong relationships with customers and work closely with your team to ensure that the strategy and delivery stays on target with measurable objectives
Responsibility for the customer's onboarding, training and development to continually drive incremental value and return on the customer's investment
5+ years of relevant work experience within the SaaS sector
Master’s degree in Business, Economics or similar field
Demonstrated ability to communicate, present and influence credibly and effectively
Excellent client-facing and communication skills
Strong ability to align technical concepts & features to business needs
Marketing software experience is a strong plus
Fluency in German and English, both spoken and written
Highly action oriented, result driven, solution-centered & quality-driven
Strong team player & lots of passion
What we offer...
An international team of innovative and experienced startup professionals
An organisational model that distributes power across peers
The opportunity to drive change, to influence and innovate
A young, dynamic and flexible working environment
A workplace in the new STARTFELD innovation hub (SG) / Y&R startup center (ZH)