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CRM Manager (m/f/x- 100%)

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IWC Schaffhausen

"Since 1868, the Swiss watch manufacturer IWC Schaffhausen has been crafting exquisite Haute Horlogerie, in which the highest precision is combined with exclusive design. As one of the world's leading brands in the luxury watch segment, our long-established company daily upholds the pioneering spirit and the innovative talent that underlie our success."

CRM Manager (m/f/x- 100%)

WE RECRUIT

To support our CRM team at our headquarters in Schaffhausen we are looking for a:

CRM Manager (100%)

The primary focus of this position will be to drive the CRM strategy execution of the brand, as well as carry-on CRM projects on a worldwide level.

YOUR RESPONSIBILITIES

  • Creating the annual strategic cross channel CRM activation plan for HQ
  • Coordinating with all markets on their local plan
  • Following-up on new CRM system releases (SAP, Salesforce ...)
  • Monitoring the CRM KPIs evolution through dedicated analytic tools
  • Preparing the CRM strategy and business planning
  • Taking on new CRM projects, driving change within the organization

YOUR QUALIFICATIONS

  • 3-5 years of relevant work experience in CRM
  • Strong experience working with CRM tools (Salesforce, HubSpot, Microsoft Dynamics or similar)
  • University degree is required
  • Very organized, detail oriented, good social skills, showing strong ownership and ability to manage and prioritize multiple projects and tasks simultaneously
  • Fluent in English is mandatory. French or German is a plus
  • Salesforce certifications are a plus
  • Media & acquisition skills are a plus

WE OFFER

IWC offers a challenging working environment: the company's roots are in Switzerland, but it is a successful international player. We maintain our tradition, yet we are always on the lookout for innovations and ways to improve. Change management, education, further training and personal development are therefore of key importance for our long-term success.


YOUR QUALIFICATIONS

  • Completed Bachelor's degree required, Master degree preferred
  • Minimum of 5 years of experience in consumer marketing or analytics
  • Proven analytical skills with a strong grasp of KPIs and ability to strategize
  • Must have experience with CRM systems and marketing campaign tools (ex. Salesforce, Oracle or similar) and channels to design CRM programs and client journeys
  • Experience with multi-channel campaigns (direct mailing, email and mobile campaigns, social networks, etc.)
  • Ability to handle multiple tasks simultaneously and extremely detailed oriented
  • Excellent communication skills and proven ability to communicate clearly and concisely
  • A strategic and operational mindset with an emphasis on guaranteeing return on investment
  • Advanced knowledge of Excel, Powerpoint, and general understanding of other analytical tools
  • Experience in working in different countries and/or in a multi-cultural environment is an advantage
  • Fluent in English is a must; French is preferred but not mandatory, any additional language is a plus

WE OFFER

IWC offers a challenging working environment: the company's roots are in Switzerland, but it is a successful international player. We maintain our tradition, yet we are always on the lookout for innovations and ways to improve. Change management, education, further training and personal development are therefore of key importance for our long-term success.


Schaffhausen / Schaffhouse / Zürich / Schaffhausen SH

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