Speedgoat develops and sells complete software and hardware development platforms for real-time simulation and testing. Our customers are engineers and scientists developing next generation controls, DSP and vision technologies for autonomous cars, electric aircraft, robots, smart grids, power plants, smartphones and augmented reality technologies. Our solutions allow them to continuously verify and validate their designs along a complete model-based design workflow using MATLAB® and Simulink®, including virtual and real physical testing.
To extend our team, we're seeking:
Head of Technical Support (100%)
As the Head of Technical Support you manage the worldwide technical support organization, and lead a team of skilled technical support engineers and technicians, located in Switzerland and the USA. You directly engage with customers and distributors worldwide and ensure successful adoption of our real-time simulation and testing solutions.
You enjoy managing and extending the internal tools and processes required to ensure availability of professional technical assistance to our customers, in close collaboration with the technical teams at our partner company MathWorks.
You are also a talent to closely collaborate and motivate collaboration such as with application engineering, sales, development, and partner companies, to together create and review technical solutions, jumpstart workshop contents, and market messages and contents.
Key Tasks and Responsibilities
Lead and develop a growing team of support and jumpstart services engineers and technicians
Continuously analyze and enhance the technical support and jumpstart services operations
Closely collaborate with Sales organization to optimize the customers’ journey
Help engineers and scientists by providing technical assistance during development and execution of real-time testing
Share technical expertise on Speedgoat products with customers and internally
Coordinate and organize onsite commissioning and coaching activities
Contribute to products improvements by collecting user experiences and providing feedback to development and production teams
Work closely with MathWorks advanced support and Speedgoat development organizations to coordinate and resolve complex technical problems involving hardware and software components
Manage Speedgoat internal and external customer-facing knowledge base
Bachelor or master’s degree in engineering, computer science or equivalent
At least 3 years of experience in technical customer-facing positions is required
Proven leadership abilities
Problem-solving skills and customer-centric mindset are required
Working experience with MathWorks products for real-time testing (Simulink Real-Time), code generation (Simulink Coder, HDL Coder), physical modeling (Simscape), user interface development (MATLAB App Designer), and test automation (Simulink Test) is desired
Good understanding of signal generation and measurement techniques, communication protocols and network components
Experience with CRM software such as Microsoft Dynamics desired.
Excellent verbal skills to convey complex concepts to team members
Strong verbal and written communication skills in English is essential, fluency in German, French or any other language is beneficial
Requirement to travel up to 20%
This is your chance to collaborate at a high-tech company, supporting customers word-wide developing next generation technologies for the benefit of future generations.