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HR Specialist Employee Services

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The HR Specialist Employee Services acts as the first point of contact responsible for the accurate resolution of employee and manager inquiries that are submitted via phone, email, portal, or other access channels and maintains positive & professional communications with employees/managers.

Consults with various levels of employees on numerous HR related issues (e.g. time accruals, hours worked, HR system access, benefits, compensation, compliance, LOA, etc.).  Provides exceptional support services with a high degree of customer satisfaction, expertise, and timeliness. This includes evaluating the issue, quickly interpreting the situation, determining the appropriate resolution, inputting accurate transactions, and communicating the resolution to the employee. 

HR Specialist Employee Services

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • First point of contact for employees, managers and other stakeholders
  • Acquire and maintain substantial knowledge concerning Human Resources policies, programs, and procedures that supports first call resolution 
  • Utilize depth of knowledge and develop a comprehensive understanding of European HR Shared Services operations, processes, and systems to ensure timely and correct responses to customers’ inquiries, complaints and requests
  • Works with various departments to stay up to date on all policies, programs, and procedures. Integrates effectively with team members; seeking input/assistance as needed
  • Using established protocols, handles incoming requests from various levels of employees to quickly assess and resolve HR related issues in an empathetic, professional and timely manner 
  • Perform timely and accurate transactions that impact multiple systems including Workday, SAP NGA Payroll & Time and Attendance, AON Benefits Systems, and other databases
  • Provide accurate and consistent recordkeeping and maintenance of HR Shared Services records
  • Complete special HR Shared Services projects as needed
  • May perform other duties and responsibilities as assigned

EDUCATION & EXPERIENCE REQUIREMENTS

  • Degree in HR such as HR Fachfrau/-mann or a Bachelor’s degree in Human Resources or related field
  • First experience as HR Specialist, HR Assistant or similar role
  • Good knowledge of HR practices including employment law, compensation, hiring, performance management, coaching, and employee relations across Switzerland and/or Germany
  • Excellent customer service skills
  • Prior Workday and ServiceNow application experience is a plus
  • Ability to provide positive customer service with high quality in a timely manner
  • You handle confidential and sensitive information with discretion
  • Excellent verbal and written English plus at least one of the following languages German, Italian or French

We will not consider any agency profiles for this position, thank you for your understanding. / Für diese Position können wir leider keine Vorschläge von Agenturen und Stellenvermittlungen entgegennehmen, danke für Ihr Verständnis.

Address

Jabil Switzerland Manufacturing GmbH
Herr Claudio Cederna
Senior HR Berater
8048 Zürich
044 440 44 88

Email

Website https://www.jabil.com/

Zürich / Hägendorf / Bettlach / Grenchen

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