For our international partner, Roche Diagnostics International Ltd. based in Rotkreuz, we are looking for a qualified and motivated Technical Engineer for one year. Extension on request and performance.
Within the Case Investigation & Resolution (CIR) department for the Centralized & Point of Care Solutions (CPS) business in Rotkreuz (RDI), we are looking for an Engineer as Contractor to join our department. You will be responsible for effective & efficient resolution of technical product complaints escalated by the customers for different Roche Diagnostics products within our Lab Coagulation team.
Full accountability for the timely management and resolution of individual customer complaints
Applies troubleshooting & problem solving methodology and draws conclusions on individual cases
Performs investigations of returned customer products
Collaborates with interfaces such as Production, Research & Development, Product Management, Customer Support Centers
Assumes responsibility for providing information from cases in order to update product documentation
Represents and communicates results of individual cases in interfacing meetings
Contributes to the lab organization, maintenance, and planning
Degree in a life science or engineering related discipline e.g. process engineering, chemistry, biochemistry
First experience in technical support, product development or testing, a technical orientation and the ability to learn new & complex systems and technologies (hardware, software & application)
First experience in software development/support
First experience within a Technical customer support with translating technical problems to customer language
First Experience in case handling, medical devices or coagulation/ hemostasis is a plus
Very good English skills (min. C1) and good German (min. B2) skills are required
Nice to Haves
Sense of responsiveness; combining customer focus and service orientation with regulatory compliance
Genuine enthusiasm and commitment to problem solving and able to communicate ideas easily to varied audiences
Accurate working style, the ability to organize, prioritize, delegate effectively, and to handle multiple tasks in parallel in close collaboration with the other team members
Are you interested? Do not hesitate and submit your complete application documents online today.
We value diversity and therefore welcome all applications - regardless of gender, social origin, religion/belief, age or identity.
We also process applications by post, but will not return them for administrative reasons. We look forward to hearing from you!