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Head of Client Success (f/m)

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Do you have experience in online recruiting or programmatic advertising? Good! Would you like to lead a small team? Even better!
Head of Client Success (f/m)
Your role

Head of Client Success (f/m)

Your role:

 

  • Overall responsibility of a CS team in Campaign Management and of Performance Delivery
  • Constitution and management of a Client Success Team in Zurich and Geneva
  • Analysis and evaluation of KPIs and customer feedback as well as 1st-level & 2nd-level support
  • Analysis of the campaigns and the resulting KPIs
  • Establishment and development of all processes within the Business Unit (automation and process optimization as well as introduction of all the required tools)
  • Coaching and training of all employees in close cooperation with the Head of Biz Unit and the Leadership Team
  • Ensuring know-how transfer within the company

Who you are:

 

  • Min. 4 years' experience in a leading position in digital pay-per-performance environment (online recruiting, programmatic job advertising or classical programmatic)
  • Solid performance record in building a Client Success, Customer Care Team
  • Very good knowledge of Google Analytics as well as Search Engine Marketing
  • Leading personality with outstanding problem-solving skills
  • Excellent communication skills and team spirit
  • Very good command of English, German and French are an advantage

What we offer you:

 

  • A unique start-up groove in our new business unit
  • A lot of space for your input and the opportunity to be an active part in shaping the future of the company
  • A unique corporate culture, "work hard, play hard"
  • A friendly environment with flat hierarchies
  • Cool Benefits!

JobCloud AG
Herr Jérémie Agard
HR Consultant
Carmenstrasse 28
8032 Zürich
+41 44 254 69 13
https://www.linkedin.com/in/jeremie-agard/
http://www.jobcloud.ch

Zürich / Genève / Genf / Les Acacias / Carouge GE / Etranger / Wien

Overall rating

4,6

Based on 15 reviews

4,2 Career / Further education
3,5 Salary / Social benefits
4,2 Work-life balance
4,3 Management

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