Customer Care Manager (m/f/d)
- Leading Customer Care team
- Ensuring the overall business unit strategy with regard to achieving customer satisfaction and corporate goals
- Responsible for an optimal and efficient cooperation with Sales, Supply Chain, Marketing and Finance
- Define and implement the Customer Care strategy and the annual business plan based on the commercial strategy
- Responsible for the permanent development of the organization with the aim of achieving the level "best in class” service
- Define and implement the budget plan, control the running costs and identify cost savings
- Leading of interdisciplinary and cross-functional commercial projects in the area of customer care, with the aim of achieving qualitative and cost-oriented project goals
- Conducting customer surveys, preparing and presenting the data to the management (NPS)
- Control and monitoring of all customer care projects and KBIs
- Establishing, maintaining and deepening important customer contacts and ensuring an effective exchange of information with internal and external partners
- Completed Bachelor's degree (University/FH)
- Several years of work experience required (min. 3 years)
- Several years of leadership experience required (min. 3 years)
- You have strong management and managerial skills
- You have strong communication and project management skills
- You have knowledge about process and its supporting technologies
- You are technical Savvy
- You have a proactive and outgoing personality
- You are a team player with entrepreneurial thinking and independent work style
- You have organizational skills and persuasiveness
- You speak fluently German and English
Contact
Olivia Madet
Talent Acquisition Partner
Website
https://ch.coca-colahellenic.com/de