17 Customer support jobs in Horw found

Welcome to Toradex! The future depends on your choices of today. Meet Our People to find out more. Join us today!

Toradex is a global company strongly focused on engineering & technology. We’re powered by a diverse & uniquely gifted workforce. We pursue the best people to propel our innovative vision of embedded computing and IoT. If you’re interested in being a driving force at an agile technology company, engineering clever computing solutions & helping other companies bring their products to life, we should talk.

The mission of the Domain Expert - Hardware is to support Toradex regional FAE Team (Field Application Engineers Team) around the world and Toradex customers who want to use our products and designing their own carrier boards and products. Support is executed in different approaches, from direct customer interactions over e-mails and calls, to development of documentation, application demos and speeches for conferences. 

Your daily motivation is ensuring customer success and satisfaction. You do this by building close relationships with customer engineering teams and Regional Customer Success Teams. You also play a pivotal role in conveying customer feedback and needs to our product management teams.

• Understand customer needs and advise on system design in regards to hardware implementation
• Provide technical support to Toradex customers
• Track customer use cases
• Support Toradex product management team with customer information and requirements about certifications, used interfaces, design challenges, pain points and others
• Support local application teams with training, support and escalating bugs and feature requests
• Design and validate demo products and accessories
• Increase customers' satisfaction with precise and efficient technical support
• Raise the bar at Toradex; help improve Toradex and our team’s excellence

• Knowledge of Designing Embedded Products with focus on Embedded Electronic Boards including Component selection, Schematics Capturing and PCB routing (multi-layer)
• Knowledge of products international certifications and standards for Vibration, EMC, Radio, CE and others
• Motivated to continuously analyze & improve the product, the team and own performance
• Experience with board bring-up
• Basic Embedded Linux systems knowledge
• Excellent English language skills (reading, writing & speaking), German is a plus 

• Dealing with latest technologies for the embedded market
• The opportunity to shape your own working environment as well as the future of the company
• Teamwork in a global and truly intercultural company
• Modern workspace and flexible working hours and home office (max two days a week)
• Attractive employment conditions and the possibility to grow and develop as an employee

Toradex is a leader in embedded computing, serving innovative products to industrial, medical, automotive & IoT companies creating feature-rich & intelligent systems for demanding applications, e.g. supercars, self-driving tractors, patient monitoring systems – to name a few.

We provide effective & robust embedded computing solutions and strive for the best development experience in the industry with a focus on intelligent hardware design, innovative software solutions & free comprehensive support. Our relationship with our customers ensures that we all succeed and it allows us to participate in the realization of incredible new products. Our products are directly sold to more than 3'000 industrial customers in over 70 different countries worldwide.