Customer Service Hotliner (M/F)
We are a Swiss company specialising in the design and manufacture of high-precision CNC machines. We operate in a “4.0” working environment providing comprehensive solutions to our international clientele to develop precision tools.
Offering excellent support to our clients is a strategic priority. With that in mind, we’re seeking a future team member who meets the following criteria:
Customer Service Hotliner (M/F)
YOUR PROFILE:
- you have a technical Federal Certificate of Proficiency (CFC) in mechanics or automation
- you have a few years of experience in a similar position or as an after-sales technician or technical sales representative, ideally in the field of machine tools.
- you have excellent speaking and writing skills in German and good speaking and writing skills in English and French
- you are able to cope with stress, are customer-focused and are flexible; you show initiative and independence in the performance of your work
- you are a team player who enjoys working in a group and in an open space
ROLES & RESPONSIBILITIES:
- provide tier 2 technical support by telephone or email
- manage client machine fleets and suggest tailored solutions to ensure optimal productivity and handle fleet maintenance
- follow up on new products with customers and provide feedback to our Production and R&D departments
- provide technical support to travelling After-Sales Technicians
- coordinate and organise field assignments for After-Sales Technicians
Are you up for the challenge? Please send your confidential application by email to Write an emailor by post to the Human Resources department.
Rollomatic SA, Rue des Prés Bugnons 3 – 2525 Le Landeron, www.rollomatic.ch
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