Senior User Experience Research Manager
You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.
We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.
If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.
Join Sonova. Create sense.
Staefa, Switzerland
As Senior User Experience Research Manager, you are the cornerstone of our Design Experience team by shaping the user experience of our solutions and platforms. In this role, you will drive user experience research activities to ensure that our business decisions are grounded in a profound understanding of our users, paving the way for ultimately delightful experiences with our solutions.
Your tasks
- Lead all user UX Research activities, e.g. establish a research agenda, define project and product priorities and oversee all research efforts across products
- Effectively socialize user insights across the whole organization and establish state of the art standards in Usability-Testing and other UX Research activities
- Manage test participant pools in Sonova for user tests according needs from UX & Design team
- Serve as a sparring partner with Experience Designers (hardware/software), project managers, and marketing managers to develop an integrated product and solution strategy
- Maintain awareness and knowledgeable of all product and solution aspects, monitoring and driving solutions from design concepts to final launch and post-launch analysis
- Acts as an advocate of the product to its users, imparting insight on the product’s value and usability
- Continuously strives to optimize the experience customers and consumers have along all touchpoints of the journey, including product and digital touchpoints
- Foster a culture of continuous improvement, encouring the team to stay current with UX, design and healthcare industry trends as well as emerging technologies
- Close collaboration with related functions and role in market insights and competitive intelligence
Your profile
- University degree in Human-Computer Interaction, UX Design, or related field of study
- 6+ years of experience in User Research, Human Factors, HCI, Market Research, Market Insights in high growth, customer-centric companies
- Strong analytical skills combined with a holistic business mindset and a deep understanding of diverse research methodologies
- Experience in cross-functional project leadership with the ability to effectively drive projects and land insights into the business
- Experience in integrating UX priorities into the innovation pathway process landscape and within a wide business context
- Ability to clearly communicate complex information and data
- Fluency in English, both written and spoken
Our offer
We can offer you a new challenge, with interesting tasks and much more – including an open corporate culture, flat hierarchies, support for further training and development, opportunities to take on responsibility, an excellent range of foods, sports and cultural facilities, attractive employment conditions, and flexible working time models in various roles. Employment level: 100%.
Kira Maurer, Talent Acquisition Manager, is looking forward to receiving your complete application (cover letter, CV, references, and certificates) via our online job application platform.
For this vacancy only direct applications will be considered.
Sonova AG
Laubisrütistrasse 28
CH-8712 Stäfa
+41 58 928 01 01
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
