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Head Corporate IT Service Management f/m

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  • Drive the IT strategic planning process to ensure a future-proof, structured way of delivering IT solutions and services to support the evolving business of the group
  • Responsible of managing a realistic and high value IT project portfolio while overseeing the successful execution of projects through the right level of controls and processes
  • Drive IT performance through a strategic and data/KPI driven approach by identifying improvement areas and initiatiing or leading related initiatives
  • Define and drive the implementation of a suitable IT operating model, based on best-practices, such as IT4IT, ITIL, Cobit etc.
  • Define and improve IT service management processes and tools to ensure a target maturity of the IT organization. Manage the IT Service Catalogue in close collaboration with our main vendor
  • Ensure cost effectiveness and performance of externally sourced IT services. Define the IT vendor strategy
Head Corporate IT Service Management f/m





  • Bachelor's or master's degree in business administration or related field, or equivalent work experience and +15 years in IT and business/industry
  • Minimum of 5 years of leadership responsibilities, managing cross-functional teams or projects, and influencing senior-level-management and key stakeholders
  • Good know how with Enterprise Architecture as well as general IT application and IT infrastructure
  • Expertise in budget planning, financial management and workforce management
  • Ability to improve operational efficiency, service delivery and across the IT organization
  • Excellent IT service management know-how
  • Strong influencing skills paired with a high level of resilience and agility
  • Excellent written and oral communication skills, fluent in English, German is a plus




Döttingen / Baden / Axpo Services AG, Parkstrasse 23, 5401 Baden

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