Agile Coach and Service Owner (80-100% - all genders)
With around 180 employees, Switch supports Switzerland's universities, research institutions, and critical infrastructure organizations on their way to a secure and trustworthy digital age. With innovative IT services, secure infrastructures, expert advice, and the networking of relevant specialist communities, we help our customers effectively and efficiently use the opportunities offered by digitization.
We are looking for an Agile Coach with an interest in service delivery to help us build and run a secure academic cloud environment for research and education in Switzerland.
The position is part of the Cloud and Undercloud Reliability Engineers (CURE) team, which consists of 10 people and provides the core functions of the cloud (compute, networking and storage), with responsibilities towards additional teams delivering container services, user portal, billing and accounting and platform services such as logging and monitoring.
Your main tasks
As Agile Coach you
- Ensure that the team can deliver their goals effectively and efficiently.
- Ensure transparent and open communication and cooperation.
- Help the team to continually improve their processes and ways of working, with a strong focus on self-organisation and self-management. Key areas include agile development workflow management, testing, release, and deployment.
- Mentor team members on agile processes and methodologies.
- Ensure Switch cloud is effectively, reliably, and efficiently managed and operated with a strong focus on automation and SRE practices.
- Act as an advocate and mentor for service management practices within an agile, highly technical value stream and enable teams to take day to day responsibility for operating ITSM processes.
What you bring
- You understand infrastructure and cloud technologies but know how important people and processes are to transform these into services and this is where you like best to work.
- You are prepared to dive into ITSM and DevOps standards and methodologies in depth (examples: ITIL4, ISO 20000, ISO 27001, SRE practices, Agile, Kanban, SCRUM) and then work to adapt them to your user community expectations, your team, and the environment.
- You like to empower teams and individuals to take responsibility.
- You are pragmatic and focus on impact for our community.
- You like to automate.
- Hands on experience of modern DevOps practices e.g. SCRUM
- Experience in coordinating technical/engineering team members in either a line or project context to deliver services with significant levels of use.
- Practical experience of ITIL4 or equivalent SRE practices, especially change, incident and availability management in a DevOps friendly environment.
- Team culture and practice is based on DevOps and enabling self-management.
- The 10 team members to be supported as Agile Coach are located in Zürich and Lausanne, and remote work is a key part of our culture.
- Main technologies in use for collaboration & workflow are JIRA Software, Confluence, Gitlab, Flux, currently in progress JIRA Service Management.
- Main technology platforms are Linux, OpenStack, Ceph, k8s, Cilium Service Mesh, Prometheus, and Loki.
- An attractive working model with flexible working hours, home office, compensation for overtime, etc.
- A workplace in the heart of Zurich or on the EPFL campus in Lausanne.
Dein Kontakt für diese Stelle:
Switch
People & Culture
Jennifer Keller
Telefon +41 44 253 98 25
Do you have questions?
If you have any questions before you send us your application documents, get in touch with E-Mail schreiben. Jennifer will be happy to answer your questions and explain everything about Switch.
More information on www.switch.ch___
Please note that applications from candidates and recruiters will only be accepted through our job portal. Unfortunately, applications submitted via email cannot be considered. We appreciate your understanding and thank you for your compliance.
Arbeitsort:Zürich
Human Resources
Frau Jennifer Keller
Werdstrasse 2
P.O. Box
8021 Zürich
Telefon +41 44 253 98 25E-Mail schreiben
Address
ictjobs (Stellenmarkt)