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Dealer Service Operations Specialist (f/m/d)

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26/06/2024 100% Permanent position
Patagonia Switzerland

Patagonia is an outdoor apparel company founded in 1973. At a time when all life on earth is under threat of extinction, we aim to use the resources we have—our business, our investments, our voice and our imagination—to influence changes needed to protect our planet. A registered B Corporation and founding member of 1% for the Planet, Patagonia is recognised internationally for its commitment to product quality and environmental activism, contributing over $145 million in grants and in-kind donations to thousands of grassroots environmental groups around the world.

For our office in Aigle, we are looking for a:

Dealer Service Operations Specialist (f/m/d)

We are in business to save our home planet. Your role will contribute to this mission by supporting and helping develop Patagonia wholesale accounts by optimizing Service and Operations in Europe. This is accomplished through building and fostering synergetic relationships amongst the Customers and Patagonia wholesale sales team, as well as overseeing and maintaining the operational health of the wholesale accounts.

Main tasks:

  • Liaise with Customers, Sales Representatives, Logistics and Credit teams to provide the best Dealer Service & Operational efficiencies to the wholesale accounts allocated to you
  • Monitor inventory fluctuations and understand systems logic to ensure optimal order fulfillment
  • Perform orderbook maintenance as it pertains to the wholesale business model
  • Report and troubleshoot day-to-day operational issues
  • Repairs request management

Other job responsibilities:

  • Provide a prompt, reliable and high-quality service and operational support to your allocated dealers
  • Complete daily & seasonal tasks and projects in a timely and comprehensive manner (pre-season preparation, shipping season, etc.)
  • Manage wholesale orders on a daily basis: enter orders, follow up with adjustments and cancellations
  • Monitor and resolve delivery complaints by coordinating with dealers, forwarding services and the Patagonia logistics team
  • Working on guaranteeing a smooth delivery process. Ensure all necessary operating documentations and special handling requirements are properly executed
  • Maintain ongoing and proactive communication to wholesale accounts and sales representatives regarding system updates, supply issues, shipping timelines, backordered products and cancelled items
  • Become familiar with Patagonia’s systems & processes in order to handle all service-related inquiries for wholesale accounts. Process returns and repairs for assigned accounts.
  • Work in conjunction with Sales in order to maintain targeted distribution and sales directives. Work with dealers to maintain preseason order base. Assist in inventory management by moving revenue from (but not limited to) oversold styles to styles with ATS
  • Work in conjunction with the credit department to establish new accounts and create pro forma invoices/prepayment
  • Provide sales and order management analysis to the Sales team and Dealer Service Manager
  • Provide help and support to local sales team mainly in the daily relationships with dealers & order management
  • Sell ATS (Available-To-Sell) by answering incoming phone calls. Participate in sales call out programs
  • Ensuring the back up of other team members
  • Complete any ad-hoc DS tasks and assignments as directed by management
  • Managing end of season returns, quality returns, scanning returns. Maintaining the inventory of the Swiss stock in the local warehouse.

What we’re looking for:

  • A love of the outdoors
  • An interest in saving our home planet and making a positive impact through your work
  • Language Skills: native in Swiss German, fluent in French and English, Italian is a plus
  • 1-2 years of experience in Customer Service or Dealer Service
  • Diploma or bachelor’s degree qualification desirable
  • Excellent communication and interpersonal skills
  • Excellent customer service and problem-solving skills
  • Strong follow through and attention to detail
  • Flexible and adaptable to a fast-faced environment
  • Self-starter and ability to work on own initiative
  • Advanced level of computer skills (knowledge of Excel a must, Microsoft D365 would be a plus)
  • A natural flair for sales is an advantage

Other important details:

  • This is a full time position, based in Aigle office in Switzerland
  • We have a hybrid work model, working from home for maximum 2 days per week
  • We strive to make unbiased decisions and to offer a great experience to every person who applies for a role at Patagonia. Our interviews include standardised questions that focus on the aspects that are important for success in the role. For some roles there will also be a practical assignment, where you can showcase your skills

If you are interested, please apply online here.

Place of work

Route d'Ollon 57

1860 Aigle

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