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1st Level Production Support

Location: Zurich, Switzerland

Domain: Banking

Type: permanent

Job ID: 47724761

Responsibilities of the role:

• Working for one of the large bank project in Switzerland
• Attending the customer calls/emails for any user query and issue reported
• Conducting basic troubleshooting of the issue (e.g. user rights for the application),
• Managing production IT tickets
• Escalating tickets to 2nd level support team as needed for further investigation or resolution

Required skills and experience:

Must Have:

• Strong customer and service orientation good manners
• Experience in providing IT support
• Attend to customer calls/emails, conduct basic troubleshooting, manage production tickets
• Very good communication skills and entrepreneurial way of thinking
• Fluent knowledge of German and English (spoken and written)

Nice to Have/ Your chance to grow:

• Basic knowhow and analytical debugging skills for Java / Linux/oracle based applications
• Knowledge of French and/or Italian is an advantage

Are you interested to be part of this project? Then please share your CV in English.

Who we are?

Cognizant (CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our industry-based, consultative approach helps many of the best-known organizations in every industry and geography envision, build and run more innovative, efficient businesses.

We engineer modern businesses to improve everyday life.