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IT Support Specialist ( Manufacturing )

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Cognizant (NASDAQ: CTSH) is a leading service and consulting company that transforms its customers' business, operations and technology models for the digital era.

The special industry-based consulting approach helps clients build and manage a more innovative and efficient business.

The company, headquartered in the USA, is ranked No. 205 in the Fortune 500 and is regularly listed as "Most Admired Companies".

You have the opportunity to offer our clients dynamic help and support at the forefront of technology. Always interested in good quality, you will use your problem-solving strategies to provide our clients with quality workmanship

IT Support Specialist ( Manufacturing )


Contract role for 6 months plus

May lead to a permanent offer



Cognizant is currently looking for a French and English speaking IT Support Specialist with manufacturing project experience background for a contract role based in Boudry- Neuchatel area.



IT Support Specialist with at least 5 years experience in help-desk and 5 years experience in manufacturing or quality systems support.

Valid Swiss working permission or EU Citizenship required


Responsibilities include, but are not limited to:

  • This position will be responsible to maintain and support the Boudry plant IT operations related to production activities: Product Manufacturing, Quality, Packaging and Logistic.
  • The position will require a close relationship with the Manufacturing and Quality organizations of our client’s International plants, as well as the regional and global IT teams.
  • All activities below are related and located at the Boudry Manufacturing plant of client’s site.
  • IT 1st level support in French of the Manufacturing Execution System (MES) and its supporting Hardware such as Desktops, Label Printers, Bar code readers.
  • IT 1st, 2nd, 3rd level support and administration of the Production, Laboratory and Quality related systems such as Chromatography, Room Monitoring System (RMS), etc...
  • Communicate and escalate to 3rd level support, management or vendors in English.
  • IT Incident, Problem Management according to ITIL best practices.
  • Documentation authoring such as Work Practice (WPR) and Standard Operating Procedure (SOP).
  • Quality document authoring such as Change Request (CR), Corrective and Preventive Actions (CAPA) and Deviations.
  • Develop and maintain Knowledge Document for all performed activities to allow cross-training of other IT staff as well as new employees recruited in the future.
  • Collaborate with IT groups to ensure standards are applied for design, technology and compliance.
  • Support the qualification of hardware and validation of software applications in collaboration with specialists in accordance with computer validation policies.
  • Document all activities in order to cross-train other IT staff that will be recruited in the future.
  • All the above activities may be performed in clean room area.
  • Participation required to duty services in place to cover production shifts.
  • The IT Specialist must be able to move to working place by its own way.


Skills/Knowledge Required:

  • Diploma in Business and/or Information Systems or equivalent experience.
  • Over 3 years in IT Support & Helpdesk activities.
  • Over 3 year in IT Support and administration of Manufacturing, Laboratory and Quality systems or equivalent in clean environment.
  • 3 year experience & advanced knowledge in the supporting of an MES-system in the pharmaceutical or related industry is a plus.
  • Pharmacy and/or related industry knowledge is a plus.
  • Pharmaceutical automation knowledge a strong plus.
  • Transparent, procedural, adaptable, assiduous, sociable, service and team oriented
  • Fully operational in French and good knowledge of English (spoken and written).
  • Good skills in project management and priorities setting.
  • Excellent communication and listening skills – ability to work independently.
  • Ability to learn and adapt to new situations, systems and processes.



  • ITIL Foundations is a plus
  • Knowledge of the regulatory pharmaceutical environment.
  • GxP, GAMP.
  • Knowledge of a MES system (Oracle a plus)
  • Knowledge of a Chromatography (Empower)
  • Knowledge of a Data Acquisition System (OSI PI) a strong plus
  • Knowledge of Automation technologies
  • Programming Language: SQL, Windows Script.
  • Microsoft Operating Systems & Network
  • Microsoft Office Suite




Cognizant Technology Solutions AG
Mr Olger Benavides
Recruitment Manager
Hohlstrasse 560
8048 Zurich
+ 41 79 679 7686


Website http://www.cognizant.ch

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