Belimed is a leading supplier of medical and surgical instrument sterilization, disinfection, and cleaning products and services. We are headquartered in Zug, Switzerland, and look back on more than 50 years of history. We have offices in 9 countries worldwide and are represented in over 80 countries thanks to a strong network.

We believe that great teams are the key to our success. At Belimed, you will work in an international environment with talented people, all of whom have dedicated themselves to making a difference in the safety and health of patients and medical staff.

Your tasks

As the National Director of Service you will provide direction, leadership, and accountability for the field service and operations organization which includes field service technicians, field service management, service training, level II technical support, project management, installations, and applications support.

Compensation: 150,000 - 170,000 / year

How you will impact Belimed and our clients

Develop and manage growth of the Field Service business that aligns with company target goals

Produce financial forecasts and tracks performance to ensure profitability

Manage the field and project operations P&L

Implement protocols and procedures ensuring cost effective delivery of services in the field

Foster and maintain a culture that assures a high quality customer experience through the efficient utilization of resources, frequent customer contact, and adherence to company policies and procedures

Promote open and frequent communication with the sales team resulting in a positive customer experience

Identify new business opportunities as well as opportunities to continuously improve the existing business

Work closely with sales to assist in securing capital equipment sales, new service opportunities and retain current business

Partner with Marketing Communications to ensure Service marketing materials, offerings and promotions are in accordance with the corporate value proposition

Recruit, train, and develop leaders within the field service and operations organization to ensure proper planning, scheduling, budgeting, training and supervision of field service and operations team members

Motivate and educate team members to play an active role in generating sales leads and monitoring contract status

Maintain effective utilization and coordination of internal/external resources to achieve service outcomes and customer satisfaction

Drive performance management, including performance reviews, coaching, and development opportunities to direct reports

Complete company reports, plans and projects for management-group as required

Coach direct reports on the importance of adherence to company policies and procedures

Ensure SteelcoBelimed is represented in a professional manner while at customer sites

What you need to succeed

Minimum of a Bachelor’s degree

Minimum six years of strategic service management experience

Demonstrated ability to creatively solve problems

Experience owning and managing P&L

Skilled at successfully gathering and analyzing data

Excellent interpersonal and communication skills

Knowledge of OSHA standards in a service and on-site environment

Proven ability to reach targeted goals

Computer literacy, experience in MS Office Suite

Six Sigma Certification

Ability to travel extensively with little notice prior to travel (up to 30%)

Have/legally able to obtain a valid passport for occasional international travel

As a full-time team member, you will be eligible for our excellent benefits package to include medical, dental, vision, life and disability insurances, 401(k) with a company match, paid time off, paid parental leave and more!

Belimed, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. EOE