Customer Management Strategy Director

We are pioneers, inventors, and true innovators. The Garrett name has been synonymous with advancing motion by revolutionizing the engine through turbocharger development. Now, as an independent company, Garrett – Advancing Motion (GTX) continues that reputation of being ahead of the technological curve and is completing its offer by vigorously pursuing opportunities to provide electric boosting and automotive software solutions. We are a cutting-edge technology provider that enables vehicles to become safer, more connected, efficient and environmentally friendly. We lead the development of innovative and differentiated solutions which empower the transportation industry to redefine and further advance motion.

Garrett has more than 9,500 employees including some 1,200 engineers contributing to 1,400 issued or pending patents, and 80 new applications annually. Our Integrated Supply Chain operates from 13 global locations, produces over 50,000 turbochargers per day, and strives to achieve and sustain leading edge performance in Safety, Quality, Delivery service, Working Capital, and Cost. Garrett has more than 100 million turbos in use globally. In 2018, Garrett revenues were approximately $3.5billion.

Within this technological transformation, we are always looking at Customer Management Strategy Director profile, ready to help us achieving this mission.

Responsibilities:

 The position is to lead the Customer management strategy and transformation towards electrification. He is the right hand of the SVP customer management and support global CM initiatives and customer management communication. The role is as well responsible for managing the sales support, to ensure efficiency of the commercial team.

Structure CM drive strategy design / revision / follow up, establish, and own the framework for the CM transformation towards electrification and industrial business, including long-term strategic planning and ensure this strategy is translated from slides to everyday actions and ways of working. 

Right hand of the SVP customer management and support global CM initiatives and customer management communication. The role is as well responsible for managing the sales support, to ensure efficiency of the commercial team.

Ensure CM Strategy, Goals are set to achieve Key KPIs of Customer management (SOD, Pricing, MM%, WC, FL, P&L, CX). CM strategy needs to be fitting company strategy and ensure efficiency of business enterprise operating in a matrix organization comprised of Account Directors that manage cross-functional teams consisting of Program managers and Sales managers, indirectly application engineers, NPI buyers, quality, and customer support, industrialization, finance.

Ensure proper execution: revenues, gross margin, customer quality PPM, share of demand, % past dues, NPS, forecast accuracy metrics, % LRR completion, Flawless launch, pricing target, homologation target, customer terms and conditions, and also but not limited to Baseline Management, contracts, meeting reports...

Interface accordingly with each functional leaders to ensure a smooth deployment of customer and company goals throughout the matrix organisation, set team objectives and conduct performance reviews jointly with functional leaders.

Communicate precisely and objectively with functional leaders and other business teams to ensure standardize processes and best practices sharing.

Regular gauging of CM transformation stakeholder needs and identification of opportunities & pain points.

Alignment of strategy and roadmap with the needs of stakeholders as well as gaining their buy in / required support.

Knowledge & Skills

• University degree economics, MBA a plus
• Engineering degree would be a plus
• 10+ years of direct experience in customer management role and strategic leads with strong functional background: operations, engineering, sales and marketing
• Strong functional background in operations, engineering sales and marketing
• Successful track record in customer negotiations and strategy development

Other Requirements

• Growth and customer focus
• Passion for the automotive industry and technology
• Leadership Impact and global mind-set
• General management skills and integrative thinker
• Ability to deliver results in a complex environment managing conflicting goals
• Effective communicator

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