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Customer Service Manager (100%)

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15/02/2024 100% Contrat fixe
Rieter
Customer Service Manager (100%)

Rieter is the world's leading supplier of systems for manufacturing yarn from staple fibers in spinning mills. Based in Winterthur (Switzerland), the company develops and manufactures machinery, systems and components used to convert natural and man-made fibers and their blends into yarns in the most cost-efficient manner. Cutting-edge spinning technology from Rieter contributes to sustainability in the textile value chain by minimizing the use of resources. Rieter has been in business for more than 225 years, has 18 production locations in ten countries and employs a global workforce of around 5 400, about 16% of whom are based in Switzerland.

You have power, are versatile, service- and goal-oriented? You like to work in a team, are curious and always find innovative ways to reach your goals? Then you fit perfectly within our team and can strengthen our business as

Customer Service Manager (100%)

Are you a proactive, service-oriented personality with a passion to tackle your tasks? In this challenging and diversified function, you take responsibility for the role and ensure the following activities.

Your Main Tasks and Responsibilities
  • First point of contact for customers and agents in the processing, coordination and control of enquiries and complaints
  • Carrying out case prioritization in the assigned support area
  • Maintaining an excellent customer relationship with first-class service
  • Monitoring and documentation of incoming enquiries in the HCL Notes application CORN
  • Maintaining close contact with the field service and the problem solution teams
  • Determination of remedial measures for quick and efficient problem solving
  • Creating warranty material orders and following them up with the customer or the Field Service Engineers
  • Actively supporting the Field Service Engineers in retrofitting machines, supplying spare parts, carrying out service work and installing new projects
  • Participation in meetings and events; administrative tasks
Your Qualifications
  • Completed basic technical training in the fields of mechanics, electrics/electronics or mechatronics
  • Solid professional experience in customer service required
  • Experience in the textile industry is an advantage
  • Very good knowledge of German and good written and spoken English
  • Service-orientated team player who enjoys customer contact
  • Quality-conscious, independent and committed way of working
  • Experienced with SAP and MS Office applications; HCL Notes an advantage
Our Offer
  • an international working environment with long tradition
  • versatile activity in a future-oriented environment with a lot of self-responsibility
  • good development opportunities and fair employment conditions
  • a motivated team with mutual respect and good cooperation
Job ID: 2311301323gk
Business: After Sales
Country: Switzerland
Company: Rieter
Functional Area: Others
Entry Level: Professionals
Contract type: Unlimited
Location: Winterthur

Dominik Schmid
HR Generalist

Maschinenfabrik Rieter AG
Klosterstrasse 20
8406 Winterthur

+41 52 208 73 41
www.rieter.com

Do you feel this appeals to you? If you recognise yourself in this profile and would like to join a successful team, we look forward to getting to know you soon. Please send us your complete application documents online only.

Adresse

Rieter
Klosterstrasse 20
8406 Winterthur


À propos de l'entreprise