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Customer Experience Manager

évaluer
Avis soumis
28/03/2024 80% - 100% Contrat fixe
Ypsomed AG
Customer Experience Manager

To strengthen our marketing & sales division, we are looking for an experienced person at the Solothurn location as

Customer Experience Manager | 80 - 100%
Ref. No. 6964

Location: Solothurn | Hybrid

Support us in the production and development of cutting-edge medical technology solutions that enable people around the world to self-manage diabetes and other chronic diseases.

Your main tasks
  • Collaborating with global and cross-functional teams, such as marketing, sales, software developers and the customer service team, to align customer experience efforts with business goals and objectives
  • Training staff on customer-centric approaches, best practices and customer service technology throughout the global organizations
  • Supporting and further development of Customer Experience processes and technology already implemented (lifecycle management)
  • Evaluating, discussing and documenting of global processes and requirements
  • Monitoring and measuring key performance indicators (KPIs) related to customer satisfaction, retention, and customer service performance, providing regular reports and insights to senior management and stakeholders
  • Participation in global Customer Experience projects, including responsibility for subprojects
Your profile
  • Higher education in Business and/or Computer Science
  • Fluent in written and spoken English
  • At least 4 years of experience (ideally within a global customer experience team, working with CX technologies like CRM software or contact center solutions)
  • Strategic thinking capabilities and the ability to translate insights into actionable plans and processes
  • Strong analytical skills with a structured and creative approach to problem solving
  • Resilient, flexible and able to thrive in a fast-paced environment, working on multiple projects simultaneously
  • Ability to work collaboratively in cross-functional teams across both technical and commercial disciplines
  • Strong communication and influencing skills
Ypsomed - making the treatment of chronic diseases possible

More than 2,000 employees worldwide develop and produce injection and infusion systems for self-medication with the Ypsomed Group. We are a successful, rapidly growing, family-owned company headquartered in Burgdorf (CH) with various production sites and subsidiaries around the world. With our market-leading products and solutions, we enable people all over the globe to self-treatment. Despite chronic diseases such as diabetes, obesity, or certain types of cancer, they are provided with the greatest possible quality of life.

Contact

Alain Rusconi
Human Resources Expert Recruiting

+41 (0) 34 424 28 64

Your future place of work

Solothurn

Solothurn

Adresse

Ypsomed AG


À propos de l'entreprise

2,6 (12 évaluations)