Dynamics 365 & Intelligent Automation Manager
Dynamics 365 & Intelligent Automation Manager
Responsibilities
MS Dynamics (Finance & HR) – Administration & Development:
- Administer, configure, and customize the Finance and HR modules within Dynamics 365
- Gather business process requirements from internal stakeholders; produce functional and technical concepts
- Continuously optimize existing solutions in collaboration with business units and external providers
- Own integrations with adjacent systems
AI / Automation & Process Improvement:
- Identify opportunities for artificial intelligence (AI) and machine learning (ML) to drive process improvements, including predictive analytics, automation, and intelligent reporting
- Develop AI-driven solutions: design and implement AI-powered enhancements to existing systems and workflows, focusing on efficiency gains, automated report generation, anomaly detection, and forecasting
- Intelligent automation: collaborate on the development, integration, and deployment of intelligent automation tools and modules—both internal and vendor-supplied—to unlock data insights and streamline processes
- Continuously look for ways to simplify, automate, and improve business processes through emerging technologies and innovations
Power BI Reporting & Data Analysis (Transition Tool):
- Design, develop, and maintain Power BI dashboards and reports for Finance, HR, and other business areas, serving as a bridge toward a fully AI-driven reporting infrastructure
- Perform data modeling, DAX scripting, and optimize data sources for performance to ensure reliable reporting in the short term
- Ensure data accuracy, relevance, and usability of reports, while work is underway on implementing AI-based solutions
Project Management & External Vendor Coordination:
- Setup and own end-to-end AI-driven reporting projects planning, requirements management, execution, quality assurance
- Manage and coordinate external implementation partners
- Own Dynamics and Power BI projects end to end: planning, requirements management, execution, quality assurance
- Accountable for on-time delivery, budget tracking, and stakeholder communication
- Drive change and risk management across active projects
Advisory, Stakeholder Support & 2nd/3rd-Level Support:
- Advise and support internal stakeholders on Dynamics and Power BI questions
- Run internal training sessions for power users and end users
- Diagnose and resolve complex technical and functional issues in Finance/HR contexts
- Document incidents and drive continuous improvement of support processes
- Maintain ongoing documentation of project progress and outcomes
Cloud Backup Support:
- Support the Cloud team with general cloud-related administration, configuration, and operational tasks
- Collaborate with internal IT teams and external service providers to troubleshoot and resolve infrastructure and end-user issues
- Support the continuous improvement, reliability, and security of cloud and local IT services
Requirements
- 3-5 years of hands-on experience with MS Dynamics 365 Finance & HR and Power BI, including demonstrated project leadership (planning, requirements management, change control, risk assessment, schedule and budget ownership)
- Solid expertise in configuration, customization, and integration of Dynamics 365
- Practical experience identifying and implementing opportunities for AI/ML, intelligent automation, and process improvement
- Understanding of AI/ML concepts and their practical application to business processes, reporting, analytics, and automation
- Experience developing, integrating, or implementing AI-driven solutions, automation tools, or data-driven workflows
- Ability to assess and leverage both internally developed and vendor-provided AI and automation solutions
- Proven Power BI skills: report development, data modelling, DAX, performance optimization
- Experience independently handling 2nd/3rd-level support and complex troubleshooting
- Experience with cloud technologies and general IT operations
- Bachelor's degree or higher in Information Systems, Computer Science, Business Administration (IT focus), or equivalent qualification
- Excellent written and spoken German; fluent English
Personal profile
- Highly structured, analytical, and solution-oriented mindset
- Strong communication skills, both with internal stakeholders and external service providers
- Independent, quality-conscious, and service-oriented way of working
- Team player with initiative and accountability
- Open, personable presence with genuine enjoyment of working across diverse stakeholders
- Flexibility and curiosity to get up to speed on new technical topics
- Strong interest in emerging technologies, AI, automation, and continuous process improvement
Lieu de travail
Giesshübelstrasse 40
8045 Zürich
Contact
Tamara Meili
À propos de l'entreprise
Zurich