Description
- Act as initial and primary scheduling point of contact for apheresis centers, treatment sites, manufacturing sites, couriers, and other partners
- Monitor collection, delivery, transportation, and manufacturing activities
- Interact with internal and external stakeholders over the phone and email
- Ensure a positive end-to-end customer experience
- Create and maintain master data in account management system
- Actively participate in tactical and other meetings as assigned
- Facilitate daily operations activities and meetings including shift turnover on rotating basis
- Comply with applicable SOPs, work practices, and other documentation
- Establish and maintain a trusted relationship with BMS commercial matrix team, clinical partners, and treatment sites as assigned
Profile
- Bachelor's degree/CFC
- Work experience Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferrably in pharmaceutical environments
- Ability to ensure on-call support is required as assigned
- Fluent reading, speaking, and writing skills required in English and French mandatory, German, Spanish, or Italian a strong advantage
- Knowledge of SalesForce or other CRM
- Exceptional customer service orientation
- Skilled at managing tense situations and de-escalation
- Self-motivated, professional and team player
Job Offer
- A highly motivated team and an open way of communication
- A very renowned company
- Continuous support during the assignment
- Support throughout the entire application process
Contact
Hays AG
004962117884297