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Field Services Engineer - Level 1

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Cognizant Technology Solutions AG
Field Services Engineer - Level 1

Field Services Engineer - Level 2

Location: Luzern

General working hours (no shifts)

German and English speaking

Job summary:

Deskside engineers provide support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling

Job Description:

  • Provide Install Move Add Change (lMAC), Break-Fix and end user support activities as required.
  • Where required, provide support for the Manufacturing “Shop-Floor” handhelds, laptops, and scanner devices.
  • Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.
  • Stage Build and Image systems with standard client image (aka eCore).

Required skills for the job:

  • German and English at least intermediate level
  • Good Communication Skills.
  • Good Analytic/Troubleshooting Skills.
  • Strong working knowledge of MS Windows Operating System.
  • Working knowledge of MS Office and basic business application.
  • Good Customer Support Skills.
  • Minimum 1 year desk side support services.
  • Basic knowledge of networks, telecom, and compute/storage.
  • Basic knowledge of mobile device support.
  • Diploma or degree in IT
  • ITIL and/or any other additional certification preferred

Please apply by email to Click to send email

Adresse

Cognizant Technology Solutions AG
Mr Blazej Pluta
Recruitment Resourcer

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